9/11 Tribute Museum Tours
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Founded by the September 11th Families’ Association, this moving museum (formerly known as the 9/11 Tribute Center) tells the story of the 2001 Twin Towers attacks from the perspective of individuals directly affected by them. Exhibits include personal accounts, family photographs, and artifacts recovered from the World Trade Center wreckage. Displays lay bare the horrors of that tragic day while bringing to light individual responses and reactions, and showcasing the resilience, courage, and compassion of the human spirit.
The events of September 11th, 2001, shook not just New York City but the whole world, and served as a historic turning point that changed the entire course of the early 21st century. The 9/11 Tribute Museum is a must-do for anyone who wants to hear vivid, eye-witness accounts of the events of that pivotal day. Visitors can tour the museum independently and take a walking tour around the 9/11 Memorial Plaza, led by a guide with a direct connection to the events. For an even more comprehensive experience, combine a visit to the Tribute Museum with a trip to the separate and larger-scale National September 11 Memorial & Museum, which offers a broader overview of the tragic day.
Things to Know Before You Go
- Wear comfortable shoes if you plan on doing the walking tour.
- While the museum’s exhibits are not graphic, they can be emotionally taxing and some may find them overwhelming.
- Entry to the 9/11 Tribute Museum is included in the New York Sightseeing Pass.
- The museum is wheelchair accessible.
How to Get There
The 9/11 Tribute Museum is located in New York’s Financial District, less than a 10-minute walk from One World Trade Center. The nearest subway stations are Rector Street (1, R, and W trains), Cortland Street (R train), Fulton Street/Broadway (A, C, J, Z, 2, 3, 4, and 5 trains) and World Trade Center station (E train). The Cortland and Fulton Street stations have elevators.
When to Get There
The museum is open 10am to 6pm Monday to Saturday and 10am to 5pm on Sundays. Guided tours take place several times daily. Arrive shortly after opening to experience the museum at its quietest.
Hear Personal Stories About 9/11
The 9/11 Tribute Museum is unique in that it tells the story of September 11, 2001, through the stories and voices of those who lived and directly experienced the tragic events. Volunteers with a personal connection to the attacks—whether first responders, recovery workers, residents of lower Manhattan, family members who lost loved ones, or even survivors—lead guided walking tours of the National September 11 Memorial & Museum plaza. Tours last about 75 minutes and include first-hand accounts of the guide’s experiences of the day, plus discussions of the attacks’ aftermath and rebuilding of the new World Trade Center.
Address: 92 Greenwich St., New York City, New York, USA
Hours: Mon–Sat 10am–6pm, Sun 10am–5pm
Admission: Tour & Gallery: $20; Tour only: $10
Admission Tickets (1)
6 Tours and Activities to Experience 9/11 Tribute Museum
If you want to understand the history of September 11, 2001, don't miss the 9/11 Tribute Museum, where you can hear stories from people that were actually there. With your ticket, you can visit this powerful museum—a project of the September 11th Families Association—that brings together those who want to learn about 9/11 with people who experienced it, including survivors, first responders, and volunteers.
Simplify your trip to the Big Apple, save time and money, and gain access to more than 100 New York attractions, experiences, and tours with this New York Pass. Choose from 1-, 2-, 3-, 4-, 5-, 6-, 7-, and 10-day pass options, granting you access to top NYC attractions including the Empire State Building, the 9/11 Memorial and Museum, the Metropolitan Museum of Art, American Museum of Natural History, cruises, and more. Please note: Enjoy the extra flexibility in case your travel plans need to change: All passes (purchased by December 31) are valid for two year from purchase date and only become activated with your first attraction visit. After activation your pass will be valid for the number of consecutive days purchased.
One World Observatory is one of New York's most popular attractions, and the 9/11 Memorial remains a must-see sight if you want to uncover the somber history of September 11. Visit both of these top NYC attractions in just one day with this combination tour. Highlights include great inclusions—like attraction tickets, skip-the-line access, and a guide to lead the way at the 9/11 Memorial—plus spectacular skyline views, a visit to the Firefighter Memorial Wall, and stories of NYC's heroic first responders.
Explore your favorite NYC attractions for one low price with this New York City Explorer Pass. Choose how many attractions you want to visit—up to 10—and enjoy visits to landmarks like the Statue of Liberty and Top of the Rock Observatory, and activities such as a Madison Square Garden tour or Brooklyn bike tour. Sightsee the city with ease during a hop-on hop-off bus tour, or choose a sightseeing cruise. Please note: Enjoy the extra flexibility in case your travel plans need to change: All passes (purchased by December 31) are valid for two year from purchase date and only become activated with your first attraction visit. After activation your pass will be valid for 60 days and/or the remaining number of attraction choices purchased.
Guided by survivors, recovery workers, family members, and first responders who lived through the event, this New York City 9/11 walking tour delivers an intimate look at 9/11 and its aftermath. Visit important sites and landmarks and learn about the day’s events including personal accounts from your guide. You'll also receive admission to the galleries of the 9/11 Tribute Museum.
Save money and precious vacation time in New York City by prebooking online for this combo Statue of Liberty, Ellis Island, and 9/11 Memorial tour and Tribute Museum package. On the day, ride the ferry to Liberty Island to stroll its grounds before visiting Ellis Island Immigration Museum. Plus, tour Manhattan’s 9/11 Memorial with a guide with a personal experience of 9/11, and visit the nearby 9/11 Tribute Museum.
Explore New York City at your own pace with the convenience of this hop-on hop-off bus tour with top-value perks included. Don't miss a thing as you're whisked through NYC aboard a double-decker bus for your sightseeing adventure. Cruise on uptown and downtown loops to enjoy great views, learn about the numerous landmarks from your audio commentary, and take home tickets to your favorite sights, like the 9/11 Memorial, Metropolitan Museum of Art, and more—included.
Taking safety measures
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Frequently Asked Questions
The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What are 9/11 Tribute Museum hours of operation?
9/11 Tribute Museum hours of operation: Mon–Sat 10am–6pm, Sun 10am–5pm. Buy tickets in advance on Viator. If you book with Viator, you can cancel at least 24 hours before the start date of your tour for a full refund.
Should I book 9/11 Tribute Museum tickets in advance?
We recommend booking e-tickets ahead of time to secure your spot since 9/11 Tribute Museum can get crowded. If you book with Viator, you can cancel at least 24 hours before the start date of your tour for a full refund. See all 6 9/11 Tribute Museum tickets and tours on Viator.
How much does it cost to visit 9/11 Tribute Museum 2020?
Currently, an entrance ticket to 9/11 Tribute Museum costs USD 15.00. Guided 9/11 Tribute Museum tours start around USD 15.00 per person. See all 6 9/11 Tribute Museum tickets and tours on Viator.
What's the best way to experience 9/11 Tribute Museum?
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