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National September 11 Memorial & Museum
National September 11 Memorial & Museum

National September 11 Memorial & Museum

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One Liberty Plaza, New York City, New York

The Basics

The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
$109.00 per adult
Traveler Favorite
A must tour
The tour guide was extremely knowledgeable, informative, and a great communicator of the history. He shared personal and family experience during 9/11 which made it even more relevant.
Jay_M, Oct 2021

Recent reviews from experiences in New York City

star-4
Crowded
Aaron, Sep 2021
9/11 Memorial Museum Admission Ticket
Impactful, surreal but overcrowded. I’m not sure what capacity is but it felt like my 11AM tickets were useless in the sense that entrance did not feel staggered. I was hoping to have a silent and memory provoking experience but instead it was primarily trying to avoid all the travelers barely following social distancing measures.
star-5
A Day to Remember
Deborah_G, Jul 2021
9/11 Memorial Museum Admission Ticket
Memorial was beautifully done, organized, and clean. I found employees including security to be helpful and friendly. Found museum to be carefully planned out and interesting. Not overly crowded but there were some bottlenecks where people lingered.
star-4
Very Good
Cristin_A, Jul 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Kids loved the tour- jarred was amazing and very knowledgeable!! Recommend it- only set back is tour got cut short due to COVID museum/memorial close at 5pm!
star-5
Great guide, he was a...
Natalia_H, Oct 2021
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
Great guide, he was a great help for me, since minutes before the tour I lost my wallet. He was fantastic.
star-5
Informative and emotional
LisaGivens, Oct 2021
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
My husband and I thoroughly enjoyed this tour. Our tour guide was entertaining, knowledgeable and very helpful with our tour of the museum as well. My husband and I can't agree on his name but think it was Terry or Gerald. Would highly recommend.
star-5
Fantastic guide and loved...
Casey_S, Oct 2021
9/11 Memorial Tour with Skip-the-Line Museum Ticket
Fantastic guide and loved every minute. The history and personal stories were great to connect the story into the events that day.
star-4
Informative, but Crowded
MAndreson, May 2021
9/11 Memorial Museum Admission Ticket
The museum is amazing, a must-see, and very educational for those who were not alive yet when this tragedy occurred. However, we felt there were too many people allowed in at one time. Social distancing was nearly impossible with the number of people inside.
star-5
World Trade Center Tour NY
Kristen_M, Oct 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Tim our, tour guide was fantastic. He was knowledgeable, shared poignant stories. He was generous, kind, and patient with the group. We learned details we would’ve never known otherwise.
star-5
Jerry was a great guide!
Susan_C, Oct 2021
9/11 Memorial Tour with Skip-the-Line Museum Ticket
My daughter and i took this walking tour with Jerry on a Saturday morning. It was very informative and he added some interesting stories about the area and specific heroes that were very touching. He came equipped with pictures that gave us an in-depth perspective. The guided tour was outside the museum and included tickets to the museum that we could do on our own. The museum and memorial is very well done. I would highly recommend this tour.
star-5
America
Barbara_K, Oct 2021
9/11 Memorial Museum Admission Ticket
I was there that day and this was my first time back. An awesome experience. My grandchildren said, they thought it was cool.
star-4
Knowledge of tour guide...
Sandra_T, Oct 2021
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
Knowledge of tour guide James, and his personal connection to the area was great. The whole thing was powerful and moving.
star-5
Don't miss this in NYC
Kay_K, Oct 2021
9/11 Memorial Museum Admission Ticket
The memorial is reverent. It was quieter going through this building than it was walking through St. Patrick's. Well done.

Things to Know Before You Go

  • Give yourself at least two hours at the memorial and museum to explore and reflect.

  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.

  • Mobile apps and a museum audio guide can enhance a self-guided experience.

  • Some sections of the museum may not be appropriate for kids under the age of 10.

  • There is a café on the atrium terrace level.

  • The 9/11 Memorial & Museum is fully accessible.

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How to Get There

As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.

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When to Get There

The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.

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Finding a Personal Connection to the 9/11 Memorial & Museum

The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.

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National September 11 Memorial & Museum