Shared Airport Transfer: Buffalo Niagara International Airport to Niagara Falls NY

I am in the process of making a complaint about this to Viator. We booked shared pick up for 13.00. Were ready outside for pick up at 12.20. Waited for pick up at 13.00 as specified. Received text at 12.52 to call driver. Tried to get through unsuccessfully. Tried contacting Attractions4us several times - phone, text, email. Used a lot of credit (as I have a Uk phone this was a very expensive set of calls.) Two American citizens also tried to help (big thank you to them) letting me use their phones to try to get through. All to no avail. Finally at 13.35 Attractions4us returned my call to say driver had waited long enough and left. Despite us obviously waiting for pick up (the only 2 people visible) and being there 40 minutes ahead of pick up time. At no point did driver try to call - initially it was claimed s/he had, but my phone records prove no incoming calls. We’d been up since 4am so eventually gave up and got an Uber. Viator - look forward to hearing how we can make a complaint about this poor service received.

Confortable, we are 7 and the group was split in two vans Any issue is resolved quickly and with professionalism

Very courteous driver. Arrival was delayed. I had to get onto the internet and send a message but it al worked out well.

My husband and I were the only passengers on this transfer ride, which was a pleasant change from sardine can shuttles. The vehicle was immaculate, and the driver, Cici, was dressed ever-so-nicely -- we were impressed! Having the pre-paid voucher for the transfer is absolutely the way to go, to go from the airport to our hotel and then the return trip.