ATV Combo (Horseback, Ziplines, Cenote, Water, Lunch and Transfer Included)

Hello Tiara. thank you very much for your words. We are glad that you had such an amazing time with us. We hope to see you soon again! Kind regards.

Hello Sara thank you very much for your comments, your opinion help us to improve our services. We are glad that you had such a good time and also we apologize for the incovenients you may have. We hope to see you soon! Kind regards.

Hello, what happened is that you bought a double service which means 1 ATV for two people which is cheaper and you bought it for yourself, so what we tried to explain yesterday is that the correct tour-grade that you should have bought It was the service in simple atv which has a difference of 15 USD, that's all, nobody wanted to steal or cheat you, it was fair and there was nothing wrong, it is a totally normal situation. It happens very often that clients by mistake buy the option to share ATV and arrive alone at the park, we explained to them and we had never had a problem because of this situation since it is totally understandable by tourists. We hope you continue having a nice vacation and we send you our best wishes, hopefully, we can serve you in the near future. In the end, we absorbed the difference and the client was not charged anything additional. Remember that many families depend on this park and eat from the income of this tour and more in these difficult times and it is not fair that these comments ruin the reputation and damage the economic income of the families that we work there.

Hello, we have been looking for you to verify your complaint in more detail but with no luck. All the equipment that we use in the park are of the best quality and are in constant renewal, as well as the ATVs, every 6 months all the equipment is changed for new. We know that many of the tourists who visit us are people who have traveled to many countries and have visited world-class places, surely you have seen very modern equipment and you should know about harnesses but it does not mean that our equipment is of poor quality, simply It is not uniform, that is, we have helmets of all colors, harnesses of all colors, but all of the best quality. As an adventure park, we are obliged to maintain safety standards in order to operate. Regarding lunch, we offer Mexican chicken fajitas, we understand that sometimes Mexican food is not to everyone's liking. We look forward to serving you in the near future.

Thank you for your comments, we are making changes to the food, we are preparing a different menu where we will offer chicken fajitas or steamed vegetables or pasta. We appreciate your comment and look forward to serving you in the near future.

Thank you very much for your comment, thanks to the comments we see the areas of opportunity and we can increase the quality of our services. Regarding the schedule of the activity, we pick up the clients between 11:00 and 12:20 in the morning and the activity begins at 13:00. The activities are done in a circuit where we start with the 35-minute ATV, we arrive at the ziplines area where we are 35 minutes, then we return to the atv where we are 25 more minutes to reach the cenote where we swim and cool off. Later we go to the horse activity of 40 minutes where we enjoy a ride in the jungle in total it is almost 4 hours, so you are finishing the activity between 4:30 and 5:00 pm plus the transfer time back to your hotel, You should consider being back at 6:00 if your hotel is in Cancun, possibly your hotel was in Riviera Maya. Regarding food, we decided to change the cheeseburger for a dish of your choice, which could be grilled chicken, quesadillas with salad or alfredo pasta. With regard to the horses, they are all checked monthly by the municipal authorities to guarantee good nutrition and optimal care of each horse. We have a veterinarian who is part of the park's workforce. If the animals were in a state of malnutrition, we simply could not offer the services. We appreciate your comment which helps you improve our quality. Thank you very much and we look forward to serving you again soon.