Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat)

Everything was very enjoyable and awesome. The guides were attentive and made sure we had a great time

We travelled nearly an hour from our hotel to the jungle tour. Upon arrival we were advised that due to bad weather the snorkelling part couldn’t happen so we could either just do the speedboat element or cancel our trip. This should have been communicated to us before we made our journey, not on arrival as we had already spent time and money on a transfer. The sea has been choppy since we arrived in Mexico so these were not unforeseen conditions. We asked if we could have a partial refund but this was refused, our only option was to pay the full amount, plus the full dock fee or cancel our trip. As we had booked this trip with friends who were leaving the next day we didn’t have the option to postpone so reluctantly paid the full amount so our journey hasn’t been wasted. The tour was supposed to start at 9am however despite being asked to arrive 30 minutes early the safety briefing and set up only began at this time so the time for the activity wasn’t wholly spent in the speedboats. Once we had chosen who was going to drive the boats I asked our guide if we could stop to swap drivers part the way through, he said yes but this didn’t happen so half of our group were not able to get the full experience. We passed another tour company who had clearly stopped either to swim or swap drivers but this wasn’t a possibility for us. We were either driving too fast or in a narrow waterway so it wouldn’t have been safe for us to swap whilst the boats were in motion. We were also told in the briefing not to let go to the wheel or thruster. When I questioned why we didn’t stop to swap during the journey the guide stated that we should have known that we were half way and swapped whilst moving. This wasn’t explained to us when the question was asked at the start and we had driven around in circles so half way wasn’t obvious at all. Once we pulled up at the end the usual tip speech commenced despite the fact that we hadn’t had the full experience and had paid the full amount. Once off the boat we then had to listen to the photo and video pitch, which given all we had missed out on they could have given us a few complementary photos but they didn’t want to give anything to rectify the disappointing experience we had had. The photos weren’t cheap either, about £30 for one bottle if corona with a photo on it and a photo and video package was £40 per boat. On a positive note the speedboat was a great experience but overall the disappointments outweighed the positives.

Fun activity. Helpful guide. Should be a limit on selfies as too many people think they are hot when they are not.

This tour was advertised as speed boats and snorkeling, but there was no snorkeling at all. We only got half the experience and paid full price

This was my second time doing this and first time for my kids. My 17 & 18 year old said it was awesome! We felt safe and enjoyed our time. No pressure sales to buy pics/video at the end (but we purchased because price was reasonable). Highly recommend. Our guide (Joya-sp?) was very friendly.

Carlos was the best! He is funny and light-hearted, but also knows when to be serious. He knows so much about the area, especially the reef. I loved that he not only took us by the best parts of the reef, but that he also told us the history and stories behind the statues. He pointed out different fish, and found us a little starfish to hold too. He even apologized because we didn't see any turtles; even though we knew that was out of his control.

the speedboats were fun but kinda annoying to control. I loved the snorkeling and i did see plenty of fish.

This tour is absolutely amazing!! Fun for the entire family. Carlos was our guide and he was hands down the best!! He was very knowledgeable and charismatic and made the whole experience that much better. Carlos took time with our family to make us comfortable when it came to snorkeling, which was so fun! 100% recommend this tour, worth every penny. We purchased the photo package and video for $60. Well worth it in my opinion.

Excellent excursion for a family of 4. We had two boys age 8 and 10 that had some previous experience snorkeling. What they don't mention is the guide also dons a wetsuit and leads the entire tour of the reef and underwater statues. My boys were able to follow him and we saw some amazing fish and coral. The guide also takes the time to make sure you understand the safety etiquette. Also, my wife was a little scared to drive a boat so they kindly put us in a boat for 4 which made my wife feel a lot better. For the value and fun, this excursion was definitely a 10 out of 10.

The boat experience itself was fun, but at our arrival they informed us that they would not be taking us snorkeling, and we were welcome to reschedule for another day. I informed them that I don't have the time and requested they at least provide a discount since they won't be able to deliver as advertised and as I paid for. They refused. Shady.