Skip the Line: Entrance Ticket to Chichen Itza

Although chichen itza is great using this company was NOT a good experience. I'm very upset that VIATOR said guide was included in the price and CHARGED me double what they charge at the skip the line ticket office in the MAYA CALENDARIO shop. No guide and a 100% commission. I'd have expected a 10% or 15% commission. I'll be writing this review on Line. "VIATOR IS A RIP OFF SCAM" and I'll recommend to simply go to the shop and pay offthen find a guide as there's always one available. Don't waste your time online just skip the line and go to the shop.

The skip the line tickets to Chichen Itza was great and we were able to enjoy the experience without waiting. Also, viator was the only site where we were able to get tickets for the next day. All other sites, including the official one, were sold out. Viator saved our day!

When there are no lines in the ticket corner it doesn’t worth to pay for this service (double price of standard ticket) but you never know when you will find a line in Chichen Itza.

We have arrived late knowing the ‘normal line’ should not be that long at that time. The was still a line so we felt good about saving time. Viator provider did have our tickets available quickly. But it took 15min for them to go get the government tax! Why they did not get it ready in advance?

Very well paid service. We didn't take any lines and everything worked out! Chichen Itza is a worderfull place to visit. A lot of history and beauty.

Due to COVID restricitons, Mexican authorities are only allowing a limited people into the Chichen Itza site each day. Many of the reviewers have referred to this skip the line ticket as a ripoff, but what you are paying for is peace of mind. The entrance to Chichen Itza is about $25 and this skip the line ticket is about $50 - therfore if you arrive early in the morning when there are plenty of tickets available you may feel annoyed that you payed twice as much as you would have had to, however, if you arrive after all of that day's tickets have been sold out and are turned away after taking the 2-hour bus ride from Merida or the 3-hour trip from Cancun you will be kicking yourself for not paying the extra $25. (As I was leaving the site around noon I witnessed several angry frustrated people after they learned they could not go in.) So, if you are planning on arriving after 10am, I would strongly recommend buying this skip the line ticket. Picking up the tickets was easy and fast, and the people running the skip the line stand were very friendly and helped me find a guide.

When we arrived at Chichen Itza we had only booked the tickets to enter. While there we booked a tour with tour guide Pablo. Pablo was an amazing guide and gave a lot of history of the ruins, culture and Mayan civilization. I truly recommend getting Pablo as your tour guide or even booking a tour guide. It makes the experience so much better!!

Slipping the line on a busy day is a big plus. We were doubly fortunate however because we arrived before they started admitting visitors for the day. I love the convenience and quality service Viator provides and would use them world wide for,booking all our special tours.

I overpaid almost double to "skip the line" and ended up taking longer than if I had just paid at the ticket office normal price

Lack of signs to find the : "skip the line" area at the entrance. Not friendly staff making this experience is close to experimenting what it may be kidnapping. As born Mexican i see sadly how we are losing this world wonder, and we should allow professional not mexican-origin companies to run this wonder before we destroy it.