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Tulum and Cenotes Tour

star-4.51,267 Reviews
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Cancún, Mexico
Tulum and Cenotes Tour
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Tulum and Cenotes Tour
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From $39.00

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants10 Infants11 Infants12 Infants13 Infants14 Infants15 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 to 6 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

Visit two of the biggest draws in the Yucatan on this tour to the Tulum Archaeological Site and Cenote Chen Há and Mariposa from Cancun. Not only do you get a guided tour of the massive archaeological site—a lot to cover on your own—but you get to make the most of your time in the area by visiting the beautiful cenote. You can swim there, too, if you pay a fee upon arrival.
  • Tulum Archaeological Site and Cenote Chen Há and Mariposa tour from Cancun
  • Day trip combines two popular destinations into one outing
  • Ideal for visitors who are short on time
  • All transportation included for hassle-free logistics
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From $39.00

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Multilingual guide tour at Tulum Archeological site.
Visit two cenotes, open and underground.
Round trip transportation with air-conditioned.
$15 conservation fee to access in Cenote
Personal expenses
Gratuities
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8:00 AM
This activity will end right where it started.We can provide you pick up at most hotels located in the hotel zone of Cancun and Riviera Maya or a meeting point near your hotel at Cancun, Riviera Maya, Playa del Carmen & Tulum.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Most travelers can participate
  • This tour/activity will have a maximum of 50 travelers
  • OPERATED BY Sat Mexico Tours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Tulum and Cenotes Tour?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Tulum and Cenotes Tour.
Q:
What is the policy on sanitization during Tulum and Cenotes Tour?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Tulum and Cenotes Tour.
Q:
What is the social distancing policy during Tulum and Cenotes Tour?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Tulum and Cenotes Tour.
Q:
What measures are being taken to ensure staff health & safety during Tulum and Cenotes Tour?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Tulum and Cenotes Tour.

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Reviews

4.5
star-4.5
1,267 Reviews
5 stars
1,003
4 stars
135
3 stars
47
2 stars
22
1 star
60

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 1,267 reviews
star-4
Mayan Historical Tulum Tour.
Marvet_N
, Aug 2022
In high school I remember learning about Aztec, Maya’s and Inca’s. On this exciting and informative trip it was worth Eve penny and dollars to go. Standing where the Mayan Civilization were and learning the history about them was Awesome. Victor was very knowledgeable and he really knows his history.Recommend this tour to everyone who visits Mexico.
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icon Response from Host , Aug 2022
Hola, Marvet_N. We are happy that you enjoyed this tour! SAT MEXICO people thank you for leaving your review, and looking forward to serving you again. Thanks for recommending us!!
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star-1
Don’t book here
Ariel_K
, Aug 2022
I requested pick up from hotel and was told that’s possible. I was then told I will be picked up at 8:25 am only to be called at 7:40 to tell me they are outside. I had to argue with the company for 30 minutes before they said fine we will pick you up at the hotel next door which was a 15 minute walk. 10/10 don’t recommend
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icon Response from Host , Aug 2022
We are sorry that the tour did not meet your expectations, we will work on all the aspects you mentioned so that we can deliver a better quality product. Please receive our apologies.
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star-5
Awesome Experience
Tracy_S
, Aug 2022
The Tulum and Cenotes Tour was AWESOME! It far exceeded my expectations! This tour is a MUST for anyone wanting to learn the Mayan history, and have a ton of fun at the same time! Our tour guide Ray, & driver Miguel were FABULOUS!!!! I am so HAPPY my granddaughter and I selected this tour! The Cenotes and Mayan Ruins we’re absolutely breath taking! It was an AWESOME experience
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icon Response from Host , Aug 2022
Hola, Tracy_S. Wow ???! It sounds like you had a great time with us; I'm glad we were able to meet your expectations! Thanks for your trust; we're thankful for amazing customers like you. Hope to see you again soon! Best wishes.
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star-5
Fun, informative and safe!
Marlin_R
, Aug 2022
Seeing the Tulum was amazing. Loved our guide Martin who was very knowledgeable and Manuel our tour bus driver kept us safe every step of the way. I would definitely recommend this company!
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icon Response from Host , Aug 2022
Hola, Marlin_R. Thanks for your review! Nice to hear that you had a great time. We will let ??? know your thoughts and see you on your next holidays in Mexico!!
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star-5
Worth it!
Marsha_L
, Aug 2022
Julio was great. Very detailed informative tour of Tulum followed by a nice relaxing refreshing swim in the open and covered cenotes. I would highly recommend for a nice half day tour in Cancun.
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icon Response from Host , Aug 2022
Hola, Marsha_L. We are thrilled to have you as part of the SAT MEXICO family! Thank you for sharing your kind words with us. it means the world to our entire team and us! We look forward to serving you again soon!
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star-5
Amazing!
Derek_H
, Aug 2022
Our tour guide Sammy was great he was so patient and kind and he was very well informed about the ruins. I had been to the ruins before but he was able to provide information that I never heard before. I would definitely recommend this tour to anyone traveling to Cancun/Playa del Carmen anytime soon!
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icon Response from Host , Aug 2022
Hola, Derek_H We are glad you enjoyed this Chichen Itza tour; we have made this tour with love! Thank you so much for your kind words, we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you can come back to Mexico and serve you again soon! Best wishes.
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star-5
Great tour
rachellemleblanc
, Aug 2022
Cezar was great. The cenotes caves were lovely. We could have skipped the ruins. It’s a very long day. Door to door was 10 hours which we were expecting. We also had to change vans to get home and they requested a tip both times.
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icon Response from Host , Aug 2022
Hola, rachellemleblanc. We're happy that you're happy! Thanks for the awesome review; we hope to see you again soon! Best wishes.
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star-5
Thank you Ruth and Alan!
Jonathan_J
, Aug 2022
Amazing tour. I highly recommend since all the services were provided seamlessly. From pick up to the tours, my partner and I enjoyed it all! Ruth was highly knowledgeable and witty when it came to the tour of Tulum. Alan was very funny and kept us amused on the bus ride to the cenote. The cenotes were remarkably pristine and out of this world. We highly recommend it!
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icon Response from Host , Aug 2022
Hola, Jonathan_J First of all, let me thank you for visiting Mexico; we are happy to serve people from all around the world; thanks for taking the time to share your feedback with us; we're glad you feel we're on the right track! Best wishes.
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star-3
Needed More
Katie_C
, Aug 2022
The tour guide was funny and engaging but we were expecting to learn more. We wished there was a greater emphasis on the history of each building at the Mayan ruins. Felt less like a tour and more of a way to just get to the ruins. The cenote part of the trip was a 10/10, but again, not technically a tour.
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icon Response from Host , Aug 2022
Hola, Katie_C. We are sorry that the tour did not meet your expectations, we will work on all the aspects you mentioned so that we can deliver a better quality product. Please receive our apologies.
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star-4
Great value.
Hung_N
, Aug 2022
This tour was definitely the highlight of the trip. The tour of the Mayan ruins was fantastic, and the swimming in the Cenotes was an experience to remember. Our tour guide (Ruth) was good and knowledgeable, but she could have slow down a bit. She seemed to rush at the Cenotes. She didn't wait for all the guests to finish changing and took off, leaving us to find our own way to the Cenotes. Pickup logistics could have been planned better. My friends and I were the first ones to be picked up and the driver then drove us around almost hour to pick up other guests, only for us to be dropped off at the meeting point right outside of our resort.
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icon Response from Host , Aug 2022
Hola, Hung_N. We are happy that you enjoyed this tour! The team here at SAT Mexico is thrilled to hear such good feedback; We really appreciate you taking the time to share your experience with us. We hope to see you again soon! Best wishes
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star-1
Tulum
Jason_G
, Jul 2022
The actual trip was ok but the transport never arrived to pick us up. After waiting for an hour and a half we gave up. Made many calls and eventually got trip rearranged. The company stated were were not there on time but we were 30 minutes early. Would not recommend this company.
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icon Response from Host , Aug 2022
First of all, thank you for sharing your comments, we are sorry you feel this way, and we apologize for the bad experience you had; we would like the opportunity to talk and investigate your feedback further, we typically follow exceptional customer service and we regret that your experience with us was not up to par, please drop us a message directly support@satmexico.com, we’d love to resolve this as quickly as possible and find a solution that works for you. Best regards!
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1 traveler found this review helpful
star-5
Fun times
Sierra_M
, Jul 2022
Our guide was very knowledgeable and funny. We enjoyed the whole experience. Would definitely recommend this tour.
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icon Response from Host , Jul 2022
We're happy that you're happy! Thanks for the awesome review; we hope to see you again soon! Best wishes.
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star-1
Could do without
Maria_A
, Jul 2022
Honestly I regret booking this tour. The tour at the ruins was a lot of useless facts and unnecessary. The cenotes were nice you only get an hour and the two Cenotes are close. It was more of a 9 hour excursion since we sat in traffic for almost 4 hours and the bus had little air conditioning not like they said
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icon Response from Host , Jul 2022
Thanks for sharing your experience, really!. First, we are sorry that the tour did not meet your expectations, we will work on all the aspects you mentioned so that we can deliver a better quality product. Please receive our apologies.
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star-4
History and natural beauty
Gabriella_A
, Jul 2022
You have 2 hours in Tulum (1hr guided, 1 free) then 15 min ride to two cenotes. The water is refreshing and cool! Watch your legs in the shallow one, the rocks are close to the surface.
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icon Response from Host , Jul 2022
We are sorry that the tour did not meet your expectations, we will work on all the aspects you mentioned so that we can deliver a better quality product. Please receive our apologies.
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star-5
Recommend
Airanee_G
, Jul 2022
Miguel was awesome! Very knowledgeable and straight forward with information. Always asked if anyone needed additional help, spoke in English and Spanish when giving instructions. Driver (forgot his name) was patient with guest and drove as fast and safe as possible to destinations.
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icon Response from Host , Jul 2022
First of all let me thank you for visiting Mexico, we are happy to serve people from all around the world, we are glad you enjoyed this tour, thanks for leaving a review and taking the time out to share your experience with us, we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you we look forward to serving you again soon!
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star-5
Pleasant surprise, great day
Carlos_R
, Jul 2022
Beautiful places, well preserved. Luis, our guide was extremely knowledgeable and professional. Affordable rate
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icon Response from Host , Jul 2022
Hello, Carlos_R. We're happy that you're happy! Thanks for the awesome review; we hope to see you again soon! Best wishes.
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star-3
Refreshing cenote
Bryan_S
, Jul 2022
I would recommend if staying in Playa Del Carmen. We are in Cancun and it took up 9 hours not the 5-6 advertised. Not enough time in Tulum. Felt rushed. The cenote was fun.
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icon Response from Host , Jul 2022
Hello, Bryan_S. Thanks for taking the time to share your thoughts and feedback with us, we're grateful for your honest feedback, all review is important to us since we strive incredibly hard here to make every customer experience enjoyable. Best wishes!
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star-5
Worth the extra time
David_Y
, Jul 2022
This trip was a lot of fun! Our guide Ruth was friendly and professional, and she helped us learn a lot while touring the ruins. Afterward, we had a tasty Mexican lunch and got to cool off in not one, but two beautiful cenotes. With food, scenery, culture and history, you really can't go wrong! The only drawback was how long the trip takes bc of the distance and the fact they have to pick up a whole bus full of people. A smaller group may have made this even better, but it was still great as is!
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icon Response from Host , Jul 2022
Wow ???! It sounds like you had a great time with us; I'm glad we were able to meet your expectations! Thanks for your trust; we're thankful for amazing customers like you. Hope to see you again soon! Best wishes.
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star-5
Great experience with a great guide Luis
sudheer_b
, Jul 2022
We visited Tulum ruins and Cenotes with our tour guide Luis. It was a great experience and the tour guide was incredibly knowledgeable.
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icon Response from Host , Jul 2022
Thanks for your review! Nice to hear that you had a great time. We will let ??? know your thoughts and see you on your next holidays in Mexico!!
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1 traveler found this review helpful
star-5
Great Tour
Shawn_R
, Jul 2022
Pastor was a great Guide! The trip was well planned and despite the heat, had a great time. Definitely recommend wearing comfortable shoes and hydrating
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icon Response from Host , Jul 2022
We are thrilled to have you as part of the SAT MEXICO family! Thank you for sharing your kind words with us. it means the world to our entire team and us! We look forward to serving you again soon!
... MoreLess
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