Tulum and Cenotes Tour

Wonderful day out with super knowledgable tour guide Ruth. Ruth was engaging and funny and couldn’t do enough for people. The day itself is fantastic learning about Mayan culture followed by a fresh dip in the cenotes. Great experience!

Well planned good timing Erwin was a fantastic guide. Reccomended the right things We liked very much his stories and suggestions. He was very pragmatic but also kept the time as needed. His English is perfect. Would reccomend Erwin to anyone.

First thing first , the Guide and the driver were excellent, Victor Manuel was very knowledgeable and extremely helpful, he made the tour so enjoyable, kudos to him and the driver Jesus, again no complaints there those guys went above and beyond making the trip a very nice experience. My main complaint is with Viator itself that sold us a Tour that was supposed to last about 4-5 hours and ended up lasting the whole day, which made us lose our COVID test scheduled ( that was free) for that day at 5:00 PM in the hotel ( we were supposed to be back at the hotel at 3:00 PM the latest) and in consequence we had to take a test in the airport next day ( at a charge). The guide kindly explained that this has happened before and the customers get to blame him, when in reality it is not the guide's fault but Viator, Victor Manuel tried his best to accelerate the tour as much as possible to help us to get back in time to the hotel but really it was impossible. Again Victor Manuel and Jesus were amazing and overall the Tour is a nice tour to take: Tulum was great, the lunch provided was good, the Coba ruins ( not in the tour's description) was very interesting and swimming in the cenotes after a long walking day was very relaxing, but Viator needs to make sure that the description on the website match the actual tour provided

Tulum was dangerously overcrowded and unorganized considering the pandemic. Temples interesting but we had to leave our guide in order to have some space. There was a line of probably 100 people waiting to get in at the same time. What decades ago was a gorgeous Maya archeological site is now a tacky tourist trap. The lunch, “included” in our package, was three tacos and a coke for US$12. The cenotes were a high point but in general the trip was poor. There is a state law in QR that all transportation requires face masks and our guide not only wouldn’t enforce it with passengers who refused to wear masks but he flaunted the rule himself. When my wife and I pointed out our concern about this to him he was rude and said “if you were afraid you shouldn’t have come on vacation.” Avoid this tour company. The guide took our photos without consent and seemed to be threatening to turn us into the authorities. Better to rent a car and drive or take the ADO bus.

Your description read “if” you want to swim in the cenotes it’s an extra $15, untrue we were told by the guide we had to pay or he would drop us off on a road in the jungle! Didn’t appreciate that! Change your description to read you have to pay! We didn’t want to swim didn’t bring swim suit and still had to pay very disappointed !

They were super late and when they finally showed up we went back to eat breakfast because we didn't want to be late in the first place.

They were Very helpful with my elderly parents on the tour. Professional and a grey value. Highly recommended

Great experience and value for money. Learned alot. The ruins are are against a gorgeous backdrop. Our guide was super nice. The cenote was the cherry on top. Highly recommended!

Tour guides were great . Great experience love the different scenes and enjoyed the pool . Meet great people also

Swimng in the Cenote was he best aprt of the trip for me and the shaman ritual was an amazing experencie,