8 hours (Approx.)
Hotel pickup offered
Offered in: English
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The Rehilete, the starting point and where the magic of the park begins.
Incredible moments in visual games, optical illusions and fantastic scenarios.
A gift to acquire very special souvenirs.
Use of locker, toilets and showers.
ATM and WiFi.
Souvenir photos (available to purchase)
Food and drinks
Departure & Return
Departure PointTraveler pickup is offered
Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach:
Cancun Meeting Point: Puerto Cancun (mall)
Playa Del Carmen: Plaza Antigua or Plaza Las Perlas(contact customer care for support)
Tulum: There is no pick up in any hotel or airbnb, the meeting point will be at the gate(security stand) of the Dreams Tulum Resort and Spa
The pick up time is set acording to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Not recommended for travelers with back problems
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- It is not possible to change the date on the day of your visit
- Most travelers can participate
- *All children of 5 years old or over will pay the child price. Children's of 12 years or over will pay the adult price. *Children of 4 years old or below will travel for free sitting on lap *All infants are required to be registered in the booking, otherwise they will not have access to the transportation *Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price *Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price *All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat. You need to have ID to confirm the age of the child.
- This tour/activity will have a maximum of 35 travelers
- OPERATED BY Stap Travel
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
Learn more about cancellations.
Frequently Asked Questions
The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during Xenses Tour Explore this Magic Town!?
A:The policies on face masks and attendee health are:
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
- Temperature checks for travelers upon arrival
What is the policy on sanitization during Xenses Tour Explore this Magic Town!?
A:The policies on sanitization are:
- Hand sanitizer available to travelers and staff
- Regularly sanitized high-traffic areas
- Gear/equipment sanitized between use
- Transportation vehicles regularly sanitized
What is the social distancing policy during Xenses Tour Explore this Magic Town!?
A:The policy on social distancing is:
- Social distancing enforced throughout experience
What measures are being taken to ensure staff health & safety during Xenses Tour Explore this Magic Town!?
A:The policies on staff health & safety are:
- Guides required to regularly wash hands
- Regular temperature checks for staff
- Paid stay-at-home policy for staff with symptoms
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Xenses Tour Explore this Magic Town!
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