WEST CRETE TOUR up to 4 to 15 customers

This tour had some problems for my group. Namely the Tour Operator went to the wrong port to meet us. When I talked with him he said it would take 1.5 to 2 hours for him to travel to the port where we were docked (Souda) and he wanted another 250Euros to come and pick us up. This was unacceptable to our group and we told him to forget coming and we would request a refund of $796.00. The tour operator continued to insist it was my fault that he was ast the wrong port and classified my group as a cancellation/no show. I then began to email directly with Viator andeventually they as a matter of good gesture refunded the tour cost. It is my contention that any tour operator has the responsibility to know where his party is to be met. Additionally, I confirmed with the cruise lline that they had never docked at the port where he thought he was to meet us. IL cannot rate this tour company has anything but terrible unfortunaely because of the difficulty I expeirienced in getting a refund. It proved to be a good lesson learned for me and I still believe Viator to be a great company since I had booked four other tours with them and all of these turned out perfect.