Club Kingston Lounge and Concierge Service at Norman Manley International Airport

We totally agree 100%- Marcia is truly an asset! Thank you for taking the time to show us some love Rachael_M. We really appreciate you our valued VIP guest! We feel so proud that we have met your expectations with our service and the value for your money! It is customers like you that keep us going. Until next time…and we know there will be one…One Love!

Hello Charmane_E, Our sincere apologies for any inconvenience caused whilst you tried to utilize the services of Club Kingston. We are very appreciative that you have taken the time to bring this to our attention as we rely on feedback to continually make our business better and while we love the positive feedback; we know that constructive criticism is equally as important. Please know that the incident that occurred is not indicative of the level of service we strive to deliver. We pride ourselves on providing an expedited, personalized, relaxing, and enjoyable experience similar to that received whilst on the island. We invite you to contact us at nicholas.watson@vipattractions.com, so we may discuss your specific personal experience at Club Kingston. Thank you again for taking the time to share your experience with us. We hope that despite this experience you will allow us another opportunity to provide a real VIP experience to you, where you feel relaxed in our lounge while sipping on the rum punch and grabbing a bite.

Hello Adrian_C, This is amazing to read! It warms our hearts reading your amazing review of your fabulous experience with us upon arrival to the island. We truly appreciate your feedback regarding your recent visit to Club Kingston. Looking forward to seeing you again in the near future.

Dear MsDeb260, Thank you so much for your kind words. I agree- the team loves what they do 100%. We are happy that you had the opportunity to indulge in our amenities before leaving paradise. We too are looking forward to seeing you again!

Hello Nick, Thank you for the feedback. It is indeed our pleasure to always provide superb service with a warm smile. Looking to seeing you in the near future!

Our sincere apologies for any inconvenience caused whilst you tried to utilize the services of Club Kingston. We are very appreciative that you have taken the time to bring this to our attention as we rely on feedback to continually make our business better and while we love positive feedback; we know that constructive criticism is equally as important. Please know that the incidents that occurred are not indicative of the level of service we strive to deliver. We pride ourselves on providing an expedited, personalized, relaxing and enjoyable experience similar to that received by the host resort whilst on the island. We deeply value your patronage with Club Kingston and are committed to providing you with the highest level of service simply because our customers deserve the very best. We will never make excuses when our service is not exceeding your expectations but promise that we will use it to make the experience better. We look forward to making your airport experience in Jamaica a truly memorable one! Again, thank you for your valuable feedback.

Thank you for visiting and sharing your feedback with us. It is our duty to ensure our guests are comfortable and feel right at home. With that said, we are happy to hear that you had a relaxing place to stay before your flight back home! We are extremely thankful for your support and hope to see you again soon.

Thank you for visiting and sharing your feedback with us. It is our duty to ensure our guests are comfortable and feel right at home. With that said, we are happy to hear that you had a relaxing place to stay before your flight back home! Our menu options have been improved based on feedback from our VIPs such as you. We are extremely thankful for your support and hope to see you again soon.