Club Kingston Lounge and Concierge Service at Norman Manley International Airport

Hello Marlene_G, We are overwhelmed with joy knowing that we made your visit to the island a memorable one with an enduring first and last impression! Thank you for booking our Club Kingston Departure Experience. We look forward to welcoming you in the future!

Hello Elizabeth_C, Thank you for adding Club Kingston to your Jamaican experience and for taking the time to share that experience with us. Whilst our Departure Service out of Kingston does not include being escorted through Security, our agents will escort clients from our lounge to their respective gate when it is time for boarding. We are happy to hear that you felt relaxed and got the chance to indulge in our wide array of treats with complimentary beverages! See you soon!

Hello Minnette_H, Thank you for taking the time to share your review of your recent experience at Club Kingston. We are happy to learn that upon arrival you were greeted with a warm, welcoming smile. We value your feedback as it is instrumental in ensuring we meet and exceed our guest expectations as well as make improvements to our service. We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information. Should you be willing, please provide your contact details to nicholas.watson@vipattractions.com. We again would like to thank you for bringing this to our attention as it will not only provide an opportunity to identify and implement new techniques to provide the wow-effect our guests have come to know and love.

Dear Annika_A, Thank you for your kind review of Club Kingston. We are ecstatic that your stay with us was amazing and worth every penny. Our team of professionals tries at all times to deliver impeccable service as guest satisfaction is our top priority! Thank you for spending your final moments in paradise with us. We look forward to hosting you again on future travels.

We totally agree 100%- Marcia is truly an asset! Thank you for taking the time to show us some love Rachael_M. We really appreciate you our valued VIP guest! We feel so proud that we have met your expectations with our service and the value for your money! It is customers like you that keep us going. Until next time…and we know there will be one…One Love!

Hello Charmane_E, Our sincere apologies for any inconvenience caused whilst you tried to utilize the services of Club Kingston. We are very appreciative that you have taken the time to bring this to our attention as we rely on feedback to continually make our business better and while we love the positive feedback; we know that constructive criticism is equally as important. Please know that the incident that occurred is not indicative of the level of service we strive to deliver. We pride ourselves on providing an expedited, personalized, relaxing, and enjoyable experience similar to that received whilst on the island. We invite you to contact us at nicholas.watson@vipattractions.com, so we may discuss your specific personal experience at Club Kingston. Thank you again for taking the time to share your experience with us. We hope that despite this experience you will allow us another opportunity to provide a real VIP experience to you, where you feel relaxed in our lounge while sipping on the rum punch and grabbing a bite.

Hello Adrian_C, This is amazing to read! It warms our hearts reading your amazing review of your fabulous experience with us upon arrival to the island. We truly appreciate your feedback regarding your recent visit to Club Kingston. Looking forward to seeing you again in the near future.

Dear MsDeb260, Thank you so much for your kind words. I agree- the team loves what they do 100%. We are happy that you had the opportunity to indulge in our amenities before leaving paradise. We too are looking forward to seeing you again!

Hello Nick, Thank you for the feedback. It is indeed our pleasure to always provide superb service with a warm smile. Looking to seeing you in the near future!