Upper or Lower Antelope Canyon Day Trip from Las Vegas

It was a terrible experience this time.The bus was making a weird sound in the engine,chairs of my friends seat were not reclining giving them no chance to relax in the 10hr tour travel back and forth ,foot rest were broken,the bathroom inside the bus is not working so the tourist guide told us to let him know 30mins prior to each bathroom break but he was not following what he said after the tourist told him she needs to use the restroom.It doesn't look like he cared at all. What if that person has bladder problems? My nose bled due to no cold air circulating inside.The bus was so hot. Thay tried to open the top vent to let cold air in and make it very noisy. The tourist guide named"Z" pressured us to come back to the bus asap even before the time is up for each stop made.He was crunching our time. It also doesn't look he is familiar about the bus features.Viator should make sure that their contracted tour bus company is following the proper protocol for good customer service and safety because it was not followed for sure in this case.We are a group of 12 people expecting to have the best tour experience but it wasn't what I expected.I was very dissatisfied and disappointed about the tour paying $157plus per person. I felt so embarrassed for my friends specially those who flew in from Connecticut since it was their first time to join such tour and the experience was terrible for us.Mandatory tip of $10 was also collected per person which was a shame on their part. I have to say never again. And I would also share this bad review to my social media account to made people aware hoping it will not happen to anybody else again.

I have used Viator in the past but this Lower Antelope Canyon was worst. The tour was 5 hour drive one way & bus bathroom was not working. The bus had a weird noise. This bus should not be used for tours unless fixed and well maintained. Z was the worst tour guide I ever met and I travel around the world. He collected mandatory tip of $10/person. He did deserve any tip. He hurried up people even if we're still not due to go back to the bus. No respect of our time. Very minimal commentary and info during the drive. He's not knowledgeable about the area and he's not a trained tour guide. We paid $150 plus/person for the tour and the tour was not worth it. The customers deserve a good experience for the amount paid. Z did not really care. He was more about taking the people to Antelope Canyon and getting his tip. Viator should NOT use this tour company. Very disappointing.

The tour guide Frank is very knowledgeable and entertaining. He gave us lots of helps for the whole trip.

Our family had an an amazing time at the upper antelope and horshoebend. We are all so grateful to our tourgide/driver, William for making our trip truly a memorable one. He made sure that all our concerns were addressed. Thumbs up to this handsome and cheeeful guy. My 70year old mom was so fond of him 😍

Upper Antelope is truly breathtaking. The tour was also senior citizen friendly. Our was very helpful. Me and my family are grateful to William for making our tour a memorable one. He's able to address all our concerns. Thumbs up to this handsome and cheerful guy!

Our driver, Mr Yang is a very unsafe driver and a terrible tour guide. He picked us up from the meeting point and did not even say Hi and did not tell us any information about the trip. We were not even sure if we were in the right vehicle for the tour. No information how long it will take, if we are going to stop for a bathroom break etc. He spoke to the chinese people in the vehicle but no english translation for the rest of the group that are not chinese. I strongly believe Mr Yang doesn't belong in this kind of business. The local tour guide (Ambrose) at the Antelope Canyon was awesome, very polite and knowledgeable.

It's Beyond believe, it's amazing to see how all of these was formed by NATURE..... definitely a must see.

This tour was very disappointing. The tour bus was not clean, and our guide, Neil, offered very little background information about the sites we were visiting for the day (Horseshoe Bend and Antelope Canyon). Also, during our last rest stop before going back to Las Vegas, Neil told my group that each person must give him a ten-dollar gratuity. Therefore, my group (consisting of four people) paid him an additional forty dollars. I have been on several bus tours, and not once has a tour guide demanded a gratuity. This was unprofessional behavior, as customers should not be forced to pay a gratuity, especially for poor service.

Our guide Long, was great, Pick up on time, driving was safe and helpful. Upper Antelope and Horseshoe view , must see in lifetime... Long , gets excellent review from my side , forgot my phone in van, called the company and he came and dropped off my phone at the Hotel. Really thankful f or that!!

Amazing .So happy with everything. VERY well organized. The view was mind blowing ❤ The tour gide was very friendly and helpful