Excellence Oyster Bay Private Airport Transfer

Dear Thornel We want to thank you for booking your transfer with Island Transfer and Tours through Viator and choosing to travel to Jamaica during this crucial time. We also want to say we appreciate customers who take the time to write a review, good or bad, because that gives us an understanding of where we are and what we need to do to correct in our service delivery. While we understand your disappointment in having to pay an additional charge, we want to point out that customers have a responsibility to ensure that they purchase the service that is required and not something else. One cannot purchase a transfer going to Excellence Oyster Bay in Falmouth and expect to go to Moon Palace Jamaica Grande in Ocho Rios for the same rate. The distance from the airport to Excellence Oyster Bay is 40 minutes while it is 90 minutes to Moon Palace Jamaica Grande in Ocho Rios. Your review of the service purchased speaks to the truth of what happened. You purchased the Excellence Oyster Bay Private Airport Transfer service but wanted to go to Ocho Rios. Now, it is clear from your review that you erred when making your purchase and it was a misunderstanding on your part with the transportation purchased. We want to make it categorically clear, that we did not overcharge you for the transportation you received, nor did we try to take advantage of your mistake. It was explained to you prior to your arrival in a message and again when you arrived that you had booked the wrong transportation and there would be an additional charge to take you to Ocho Rios. On arrival, you were given the option to cancel and receive a full refund of what you had paid. You went and checked the rate to go to Ocho Rios and return and decided to pay the additional fee and travel with us. On your returned, you complained to Viator and blame them for the purchased at the incorrect rate. The matter was brought to our attention and we authorized Viator to refund you the $40 paid and that was done. We also want to point out that Viator is a third-party booking engine and customers who searched on google will come up with numerous results to their search. It is the customers’ responsibility to ensure that what is purchased is what they require. Island Transfer and Tours remain committed to always be fair to our customers in providing a safe and reliable airport transfer service. We wish you all the best and hope that you had a good time in Jamaica.

Thank you for your review Scott. We are glad you enjoyed your stay and hopefully next time Covid won't cut it short.

Thank you for your review Paula. We really appreciate the time you took to write this review. We at Island Transfer and Tours pride ourselves in providing quality service to our customers and we are glad that you enjoyed your stay here.

Thank you for your review Peter. We are really gld that you enjoyed your stay and we hope that you will travel with us again the next time you are in Jamaica