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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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Badge of Excellence
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Montego Bay, Caribbean
Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Likely to Sell OutLikely to Sell Out

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 to 2 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
Saved to wishlist!
Departure Lounge inclusions only:
Fast-track service through immigration and security
Unlimited beverages (alcoholic and non-alcoholic) and snacks (fresh fruits, pastries and sandwiches
Sound-proof children's playroom, Teenage Gaming Lounge and Adults-only lounge
Fully equipped business center and Wi-Fi Access throughout the lounges.
Shower facilities
Phone calls to the USA, Canada and UK landlines
Arrival Lounge inclusions only:
VIP meet and greet upon arrival, and escorted fast-track access through customs and immigration
Assistance with luggage retrieval
Snacks and beverages
Private restrooms
Gratuities
Transportation between airport and hotel
Spa treatments (additional cost at departure lounge only)

Departure Point

  • Montego Bay - Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.

Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.

Departure Time

Arrival Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 07:00 PM
Arrival + Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 10:00 PM
Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:06:00 AM - 10:00 PM
Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.
  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • Personalized escort available only with the arrival service
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY VIP Attractions

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the policy on sanitization during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the social distancing policy during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What measures are being taken to ensure staff health & safety during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the maximum group size during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:This activity will have a maximum of 10 travelers.

See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.

Traveler Photos

Traveler Tips


  • "Every year in January, it's a must to stay in Mobay Lounge while waiting to leave for home." See review
  • "Worth every penny to be escorted to the Fast track lane saving about 1.5 hours waiting in the normal immigration line!" See review
  • "Well worth it to skip the long lines in customs and immigration." See review

Reviews

4.5
star-4.5
1,930 Reviews

Reviews by Viator travelers

Showing 1-10 of 1,930 reviews
star-4
Expedited tsa line free...
Rayshaun_D
, Sep 2021
Expedited tsa line free drinks and a good way to pass time by also u can get a quick massage for a really good price
icon Response from Host , Sep 2021
Hi Raysha, Good Morning. We are delighted that you were pleased with our services, thank you for booking with us. We are definitely looking forward to seeing you on your next trip. Best Regards,
star-5
An ABSOLUTE must when traveling to Jamaica
Tamara_D
, Sep 2021
Expedited check in - MUCH easier than the incoming process when we did not have Club Mobay. Excellent service within the club!
icon Response from Host , Sep 2021
Hello Tamara_D, We are delighted to learn that your arrival on the island was nothing short of spectacular as we made it easy, time-saving, and relaxing. It is also amazing to hear that both Shanice and Jose were helpful throughout the entire process. I'm glad you felt the overall experience met your expectations. It's something we've worked hard on and we're pleased our efforts resonated with you. Be sure to book the Departure Lounge Experience. There is so much more for you to see and enjoy from an Open Bar with Premium Alcoholic and Non-Alcoholic Beverages to a wider range of food items, and more... Thank you for taking the time to share your review with us and this community. We hope to serve you on future trips to Jamaica!
star-5
Great Experience
Kathleen_M
, Sep 2021
Great Experience! During this time it was nice to have a space for the six of us. We add and drank until it was time to get on the plane. The waitress was very friendly and helpful. The food was very good. We had Wifi and a television in our section. Would definitely say to try it. You will be pleasantly surprised. We also had our own Club Mobay security line to get into the airport that went very quickly. It was a great way to end our great Jamaica vacation.
icon Response from Host , Sep 2021
Hello Kathleen_M, We are blown away by reading how much you enjoyed your Club Mobay departure experience! We are thrilled you enjoyed the entire experience from the fast-track service through security to sitting and relaxing in comfort with complimentary snacks and drinks while awaiting your boarding call. A BIG Thanks to you and your group who include our services on every trip. We appreciate your loyal patronage and the time taken to write us this wonderful review. We look forward to hosting all of you on your future trip(s) back to the island! Have a fantastic day.
star-1
Big waste of money. Useless service
Jules_D
, Sep 2021
This was a complete waste of money. Go to the airport checked in at the airline and there were no mobile agents anywhere in sight walked around the airport continuously asking which shrugs and no answers. Got through security without any help from my bag. Then found out after walking all the way to gate 12 that’s where the more they lounge was but our flight was a mile and a half away on the other side of the airport At gate two. So I had to walk all the way to the other side of the airport without going to the Mobay lounge.How to pay for a meal there so I completely wasted $60 don’t waste your money this was the departure service
icon Response from Host , Sep 2021
Hello Jules_D, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Whilst we have limited control over the physical location of the lounge to the gates, we will certainly take your feedback into consideration when looking to expand. In regard to baggage check-in on departure, at the moment, the airline check-in process is outside the purview of our service offer. International air safety and baggage handling mandates govern the check-in and transfer process of bags between passenger and their carrier airline whereby a third party has no way of intercepting your luggage. These rules are in place for the safety and security of all travellers as well as airline and ground staff. We strive to satisfy the varying palates of our guests through our careful selection of treats while incorporating the Jamaican flavour into our food as part of the cultural experience all within specific guidelines within which we operate. Items listed on the Club Mobay food menu are included in your package. Full meal options offered by other airport outlets usually attract a cost. We’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please reach out to nicholas.watson@vipattractions.com with any further comments or suggestions you wish to share. Thank you again for taking the time to share your experience with us.
star-5
Great food and drinks
Jean_B
, Sep 2021
Fast Track through security was quick and easy. Club Mobay is a beautiful lounge and very clean. The staff was very attentive and friendly. Can’t say enough about the great food and drinks. Our flight was delayed 3 hours and this was a life saver. I enjoyed learning some of Jamaica’s history while I was there too.
icon Response from Host , Sep 2021
Hello Jean_B, We are so grateful for your kind words. It was truly a delight to have hosted you and we hope to see you again soon. Your satisfaction matters to us so if you’re happy, we are too. We will be sure to share your feedback with the rest of the team. Thank you for taking the time to share your review with us and this community.
star-5
Excellent Service
David_H
, Sep 2021
Excellent service from the mobay staff. They were very attentive and the food and drinks menus were better than anything that I have recieved in the uk.
icon Response from Host , Sep 2021
Hello David_H, Thank you so much for taking the time to leave us this amazing review. We are delighted to learn that your experience with us was nothing short of spectacular as we made it easy, time-saving, and relaxing. It is also amazing to hear that the team was very attentive and the food and drink options were above your expectations. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to nicholas.watson@vipattractions.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
star-5
Easy and Painless
Bob-P
, Sep 2021
From the first time we saw our names on the paddle we were treated very well and with the ease and time savings going through the quick path through customs and immigration we will always use Club Mobay
icon Response from Host , Sep 2021
Hello Bob-P, Thank you for your kind review. We are ecstatic that your experience with us was amazing. Thank you for spending your first moments in paradise with us. Our team of professionals tries at all times to deliver impeccable service as guest satisfaction is our top priority! Be sure to book the Departure Lounge Experience. There is so much more for you to see and enjoy from an Open Bar with Premium Alcoholic and Non-Alcoholic Beverages to a wider range of food items, and more... We look forward to hosting you again on future travels.
star-4
I would come back again
Pamela_R
, Sep 2021
I enjoyed Chatting with the friendly staff, they were verve helpful. The drinks were very tasty and the bartender was attentive. I think the sandwiches could have had more meat, that’s my only suggestion.
icon Response from Host , Sep 2021
Hello Pamela_R, Thanks very much for your balanced and fair review of Club Mobay. I'm glad you felt the staff was helpful and attentive. I also want to thank you for your feedback and criticisms. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. We look forward to seeing you in the future!
star-5
Great
KETHIA
, Sep 2021
Service was great from the bartender to the waitress! Skipping the long lines made everything faster and so much better.
icon Response from Host , Sep 2021
Hello KETHIA, We appreciate your kind words. It is great to know that the service from the team was what you expected and more! We look forward to hosting you in the near future.
star-5
Amazing experience
Joyce_M
, Sep 2021
Samara was superb! She was amazing. Very helpful with suggestions. She made our experience very memorable.
icon Response from Host , Sep 2021
Hello Joyce_M, Thank you for this review. We will be sure to share your kind words with Samara and the rest of the team. Looking forward to hosting you in the future on both arrival and departure!

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