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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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Badge of Excellence
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Montego Bay, Caribbean
26
Likely to Sell OutLikely to Sell Out

Select Date and Travelers

Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants
Free Cancellation
up to 24 hours in advance
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Safety measures
icon1 to 2 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
Have questions?
(888) 651-9785
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Departure Lounge inclusions only:
Fast-track service through immigration and security
Unlimited beverages (alcoholic and non-alcoholic) and snacks (fresh fruits, pastries and sandwiches
Sound-proof children's playroom, Teenage Gaming Lounge and Adults-only lounge
Fully equipped business center and Wi-Fi Access throughout the lounges.
Shower facilities
Phone calls to the USA, Canada and UK landlines
Arrival Lounge inclusions only:
VIP meet and greet upon arrival, and escorted fast-track access through customs and immigration
Assistance with luggage retrieval
Snacks and beverages
Private restrooms
Gratuities
Transportation between airport and hotel
Spa treatments (additional cost at departure lounge only)

Departure Point

Departure Time

Arrival Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 07:00 PM
Arrival + Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 10:00 PM
Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:06:00 AM - 10:00 PM

Return Details

Returns to original departure point
Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.
  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • Personalized escort available only with the arrival service
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY VIP Attractions

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the policy on sanitization during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the social distancing policy during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What measures are being taken to ensure staff health & safety during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the maximum group size during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:This activity will have a maximum of 10 travelers.

See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.

Still Have Questions?


Traveler Photos

Traveler Tips


  • "Every year in January, it's a must to stay in Mobay Lounge while waiting to leave for home." See review
  • "Worth every penny to be escorted to the Fast track lane saving about 1.5 hours waiting in the normal immigration line!" See review
  • "Well worth it to skip the long lines in customs and immigration." See review

Reviews

4.5
star-4.5
1,748 Reviews

Reviews by Viator travelers

Showing 1-10 of 1,748 reviews
star-4
great value is near your gate
beverly_p
, Jun 2021
being that I had used the service before the pandemic and realize the effects of the pandemic alters thing. it was relaxing. the lounge was on the opposite side of where I need to be so even after the announcement I had to do a 10-minute run to the other side of the terminal. I would not use it again soon unless my gate was close by only for that reason. the service was excellent and the food very good. Our concern was missing our flights.
icon Response from Host , Jun 2021
Hello beverly_p, Welcome back! Thank you for opting to use our service on your recent trip to Jamaica and for taking the time to share your experience with us. Our team strives to go above and beyond to ensure our clients are comfortable and feel right at home, especially during these times. While we have limited control of the location of the lounge in relations to the gates, we encourage our VIPs to arrive at least 2-3 hours before their flight departure time as required by the airline for international flights to ensure our guests can maximize the full experience before heading to their gate for boarding. It is our goal to create a lasting impression of one’s vacation in paradise through warm hospitality coupled with our world-class amenities. Thank you for adding Club Mobay to your Jamaican experience and for taking the time to share that experience with us.
HelpfulHelpful
star-5
Great experience
Dan_B
, Jun 2021
The way they pick you up and take you through customs and find your luggage and driver.. I'd never fly here with out it
icon Response from Host , Jun 2021
Hello Dan_B, Thank you for visiting and sharing your kind words with us. We are happy to hear that you had a wonderful time at Club Mobay! Having a personal escort meet and greet you and take you through the entire process, assisted with immigration and customs and even help you with baggage retrieval had to feel amazing. We work hard to meet expectations like yours so if you’re happy, we are too. We appreciate your feedback and hope to see you again soon.
HelpfulHelpful
star-5
Enjoyed Club Mobay...
Valerie_C
, Jun 2021
The most memorable part of Mobay was the fast-track entry I went through security in less than 10 minutes. Once I arrived at the lounge I was pleasantly surprised by the accommodations, drinks, and food. A nice way to relax before departing.
icon Response from Host , Jun 2021
Hello Valerie_C, We are truly delighted to hear that you had a smooth transition through Security and you got the chance to indulge in our tasty treats! Be sure to book the VIP Arrival Experience on your next trip. There is so much to enjoy from being expedited through Immigrations and Customs via the VIP dedicated line, complimentary snacks, and drinks before boarding your ground transportation. Thank you for taking the time to share your review with us and this community. We hope to serve you on future trips to Jamaica!
HelpfulHelpful
star-5
Worth every penny.
Erica_Mc
, Jun 2021
Having the ability to fast track through check in and security lines came in handy for me. Everyone I interacted with MoBay Club was so pleasant and helpful. Worth every penny!
icon Response from Host , Jun 2021
Hello Erica_Mc, Thanks for making us a part of your island experience. We feel so proud that we have met your expectations with our service and the value for your money! It is customers like you that keep us going. It was truly a delight to have hosted you. We hope to see you again soon!
HelpfulHelpful
star-5
A must do add on to your trip
Bkrgrl
, Jun 2021
Very clean facilities, quick service for food & drinks. Comfortable seats. Enough plugs for electronics.
icon Response from Host , Jun 2021
Hello Bkrgrl, We are so grateful for your kind words. It was truly a delight to have hosted you and we hope to see you again soon. Your satisfaction matters to us so if you’re happy, we are too. Thank you for taking the time to share your review with us and this community.
HelpfulHelpful
star-4
Awesome
Ciera_H
, Jun 2021
Very quick process if you’re going to Jamaica you need to book with them or you’ll be waiting over an hour to get through immigration and customs. Very good experience pack light to avoid the long wait for luggage
icon Response from Host , Jun 2021
Hello Ciera_H, We are truly delighted to hear that you had a smooth transition through Security and you got the chance to indulge in our tasty treats! Being expedited through Immigrations and Customs via the VIP dedicated line, complimentary snacks, and drinks before boarding your ground transportation, what’s not to love? Be sure to book the Departure Lounge Experience. There is so much more for you to see and enjoy from an Open Bar with Premium Alcoholic and Non-Alcoholic Beverages to a wider range of food items, and more... Thank you for taking the time to share your review with us and this community. We hope to serve you on future trips to Jamaica!
HelpfulHelpful
star-2
bad
Leroy_F
, Jun 2021
very disappointed nobody came to help us when we got to airport on our departure just disappointed leroy
icon Response from Host , Jun 2021
Hello Leroy_F, Thank you for letting us know about your recent experience with us. We appreciate the time taken to voice your concerns. Unlike arrival, the service is not escorted as passengers are given an opportunity to shop and take their time to browse the airport before heading to our facilities. Upon departure, our service beings after passengers have independently done their respective airline check-in. This process is outside the purview of our service offer. International air safety and baggage handling mandates govern the check-in and transfer process of bags between passenger and their carrier airline whereby a third party has no way of intercepting your luggage. These rules are in place for the safety and security of all travellers as well as airline and ground staff. All our guests are special to us and are our VIPs while we host you on the final leg of your holiday experience in Jamaica. We thank you again for taking the time to provide your feedback as we recognize that there is always room for improvement and do hope for another opportunity to surpass your expectations in the future.
HelpfulHelpful
star-1
Not good
Linda_R
, Jun 2021
I didn't get to use what I paid for because the wheel chair pusher took me to the gate after telling him three times and showed him my ticket. I'm very disappointed that my hard earned money was wasted.
icon Response from Host , Jun 2021
Hello Linda_R, Thank you for taking the time to share your review of your recent experience. We are truly disheartened to read your sentiments regarding you not able to experience our service due to the misunderstanding with the Wheelchair Attendant. In light of your experience, we will be discussing the situation with the relevant authorities to minimize these occurrences and your input will certainly aid our efforts in doing so. Thank you again for taking the time to share your feedback with us. We look forward to hosting you in the future.
HelpfulHelpful
star-4
Good times
Thomas_C
, Jun 2021
Loved the fast track and the service. I think there should be an added feature of shuttle/cart service to your gate vs. Speed walking because you ate having a good time there.
icon Response from Host , Jun 2021
Hello Thomas_C, We are happy to hear that you loved the fast track experience. Your satisfaction matters to us so if you’re happy, we are too. As we work closely with our airport Stakeholders, we will certainly be discussing your suggestion with the respective authorities. Thank you again for taking the time to share your experience with us. We hope you booked our arrival service too as we promise to put a great start to your fantastic vacation on the island!
HelpfulHelpful
star-5
Happy not Hangry
Empress_Mara
, Jun 2021
I’m a frequent visitor to Jamaica and I was fine with the extra 30 minutes to an hour-ish time it took to get off the plane and make my way outside. Then COVID. Smh. The lines were horrendous. Stuck in line in the hot tunnel way to immigration while maintaining the protocols almost gave me high blood pressure LOL. Especially as I saw the happy people swiftly walking past me with their personal concierge. I vowed to use them next time. OMG was it worth it! Seeing my name when I got off the plane gave me a great start to my relaxing vacay. I was now that happy passenger swiftly walking by the long lines. There were a couple lines we had to wait in at a fraction of the time. I was amazed when I finished one line my concierge had found all 3 pieces of my luggage and was smiling waiting for me in the customs line. The lounge was smaller than I expected but nice and well cleaned after every person. It was perfect to get something to eat and drink before my driver arrived. When I left the airport I was tired from my long flights but happy and not hangry. I will use this service every time from now on!
icon Response from Host , Jun 2021
Hello Empress_Mara, We are truly delighted to hear that you had a smooth transition through Security and you got the chance to indulge in our tasty treats before your driver arrived! Being expedited through Immigrations and Customs via the VIP dedicated line, complimentary snacks, and drinks before boarding your ground transportation, what’s not to love? Be sure to book the Departure Lounge Experience. There is so much more for you to see and enjoy from an Open Bar with Premium Alcoholic and Non-Alcoholic Beverages to a wider range of food items, and more... Thank you for taking the time to share your review with us and this community. We hope to serve you on future trips to Jamaica!
HelpfulHelpful

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