Private Martha Brae River Bamboo Rafting Tour inclusive with bus Transportation

The rafting tour was definitely amazing sad to say the driver that day had a type of grudge against myself and my boyfriend due to a miscommunication error at the airport. When we got to the airport our driver was not there, we just had the name of the company we booked through which was Island Transfer and Tours. Any who we sought help with the people outside the airport whom were from other companies but said they were familiar with the company we booked through, so this one guy began calling around trying to find out what happened to our driver. He speaks to some guy on the phone idk who and then tells us he is out of town and forgot to pick us up or didn’t know he had to pick us up. So that was that and then the man who was helping us directed us to another transport company to take us to our hotel, which we had to pay for out of pocket of course. So fast forward to our tour, apparently the guy at the airport called Leon from Jamaican Experience tours, now I never heard of this person in my life and why would I? So Leon actually ends up being our transport from our hotel for this rafting tour, which to me seems such a random coincidence and recipe for a unnecessarily messy situation. So he picks us up and everything seems cool, I mean why wouldn't it right but eventually we would find out that he was upset with us because he was under the impression we gave out his name and number to someone alleging he had not picked us up from the airport, which was not true because we did not have his name to give only the name of the company we booked through. So anyways we are in the vehicle he seems nice at first, giving history and background of the areas we were passing. At some point during the ride he brings up the transportation issue we had at the airport and goes on to say he did not have us on his list to pick up and I was kind of caught of guard because I nor my boyfriend never said he did. Then he starts asking us how we got his name at the airport and we told him we didn't that for whatever reason the guy that helped us must have just assumed Leon was our transport. He continues with his questioning of us and it starts to feel like an interrogation and that we are being accused of I guess possibly complaining about him even though we did no such thing. We go through the rafting tour, its beautiful and serene and peaceful. I would highly recommend the tour itself, not the driver. After the rafting tour he actually had us step out of the vehicle before we were about to leave to further ask questions about the situation we had already explained to him was a miscommunication error on the part of the man helping us at the airport but apparently that had not satisfied him. What made it even worse is that when he addressed the issue this time the couple with us had taken notice to his tone towards us and even giggled kind of like a kid would seeing another child about to get in trouble. This was a very uncomfortable situation. It felt like hostility with a smile. Even if you have issues with your customer the customer is still a customer and should not be made to feel such a way during a vacation to such a beautiful place. I may not book with Jamaican experience again just because of the experience with the driver. And also he pressed us out to write a request before we left the vehicle, like literally asked repeatedly. Which is why I did not leave one until now because I’m still pissed at the treatment I received from my driver. My trip was in October 2021 by the way.

Mama G was amazing. She was by far the best part of the trip. Blue hole was absolutely unbelievable. I still can’t believe that this place exists!

Great tour I’d definitely recommend for start to finish it was a pleasure. The only thing i would change would be the check in process the young lady didn’t have our reservation on hand even though we got transportation there and just shoring her our tickets wasn’t good enough.

I had an amazing time!! Our bus came and picked us up on time. Our tour guide on the bus was funny and knowledgeable on the history of Jamaica. The river rafting was soooo relaxing and scenic. Our raft captain was awesome. Everyone was friendly and made sure we were safe and comfortable. A must do if you go to Jamaica!!

Relaxing and very enjoyable. Our Guide was friendly and very knowledgeable about all the surroundings.

Lonnie was absolutely amazing … very knowledgeable and help. He even took us to get real Jamaican jerk

I enjoyed my peaceful ride and my captain was the best as he helped me with my poses an took the pics #lovehim😘

The whole ride down the river was so romantic and the raft captain was very nice and knowledgeable. It was such a fun and relaxing experience! They have the best gifts to purchase after.

Great relaxing tour and would reccomend it to others The driver Nigel was punctuatal and a great historian. We picked up 1 other couple staying at the hotel next to mine Rafting captain Allan took amazing photos. I would book with Jamaica Experience Tours and Leon again

Tour guide Leon was very knowledgeable and friendly. I would definitely recommend this tour to anyone visiting Jamaica. Will book again when we return