Shared Departure Transfer: Hotel to Montego Bay International Airport

Shuttle was on time and very convenient. I will definitely recommend booking this transfer. Driver was also very nice.

The transfers to the hotel and back to the airport was great, short, safe and on time. Thanks for your great affordable service. Very affordable compared to others.

Service was good. I was picked up on time to get to the airport. At first I thought the company was a bit sketchy when I booked my ticket, bu they turned to be legit.

HORRIBLE!!! WOULD RATE ZERO STARS IF POSSIBLE SINCE I GOT ZERO SERVICE!! Was recommended by a travel agent. Made advance PAID reservation for one way transportation from my hotel to AP prior to leaving for my trip to Jamaica. Received emailed confirmation but never received info about pick up time from hotel as promised. There was never a rep in hotel travel office but someone there provided me with "Elvin's" name & number. Concierge reached him the morning of my 5pm return flight and he said my hotel pick up would be at 2pm. BUT VIATOR WAS A COMPLETE NO SHOW! Concierge and bellman repeatedly tried to call the number for Elvin called earlier and also another number printed on my confirmation but only response was voicemail. By 2:30 I had no choice but to get a cab which was $40 cash only! The VIATOR ADVANCE PAYMENT WAS A WASTE OF MONEY! To my horror the lines at the AP were very long and slow but fortunately I had priority check-in. Otherwise I probably would not have been able to timely check my bag which was too large for a carryon so I would have completely missed my flight & all are overbooked!! VERY STRESSFUL EXPERIENCE! BE WARNED!! USE AT YOUR OWN RISK!!!

Viator and its vendor, Nexus don't know what the other hand is doing. I painstakingly filled out SEPARATE shuttles for arrivals at the Montego Bay airport since everyone was arriving at different times. There were 3 shuttles and I grouped people close to when they arrived at the airport. Viator NEVER sent this info to Nexus, the bus company and so lumped everyone together to go to the hotel on a bus!!! I booked 15 passenger shuttles, not a bus! People had to wait until I arrived to tell them they were in error!! Then the departures FROM the hotel were based on what time people's flights departed. When I called 24 hrs. in advance, Nexus had the pickup times 3.5 hours BEFORE the earliest departure! That was way too early to go to the airport. I requested them to change it to 2.5 hours. They sent me a message saying they COULD NOT give me the 2.5 hr. window. But then they changed it I found out on the pickup day anyway! So I had to try to find people in the hotel THE DAY OF PICKUP and tell them the departure times had changed. Many of them just paid to have a cab take them to the airport because this company just couldn't get it together.

After receiving our pick up time (only after calling the night before) we waited over 45 minutes past that time for someone to actually get us. Then we had to make more stops. It’s fine to be late, I get it, thinks happen, but a courtesy call would have been appreciated.

The service is very reasonable. My driver was on time and was very courteous. I will use again when I return to Mobay.

Nice comfortable ride to the airport. Driver was very pleasant and price was great. I would use this company again

Owen arrived promptly in a nice, clean, air-conditioned bus. The ride was very pleasant, we had great conversation and Owen was very informative. We got to the airport in a timely manner.