5 hr Guided Wine Country Tour in Sonoma on an Electric Trike

Thank you for the kind words. We really enjoyed seeing you guys please consider coming to see us again when you are in Sonoma

Thank you Pedro. We really enjoyed hosting you and April, and we appreciate you taking the time to leave us a nice review. Best wishes.

Thank you so much for your kind words. We're glad you had a blast and we hope you visit us again when you're next in town!

Thank you for your time and we are glad that you appreciated our equipment, and had fun driving the trikes. While we offer private tours, our literature does say that it needs to be specifically arranged directly with us. We believe that mingling with new people is fun when done responsibly in this COVID-conscious era, and it did appear that our entire group was having a blast on the day. Our mantra is “safety first”, which we make a point of repeating throughout every tour. We did explain at the beginning of our tour that we would change the itinerary slightly, not for our benefit, but for your own. The winery which we visited, Three Fat Guys, is owned by three former Green Bay Packers players, who were in town on this day celebrating and promoting a new vintage. The only way we could get your group in on this day was to change our schedule, and doing so allowed you to meet and mingle with the players, something which appeared to bring great pleasure to every single member of this group. No customer is under any obligation to purchase a sandwich. We offer this as an optional extra, and we charge a flat $10 fee for any sandwich, despite the fact that those sandwiches can sometimes cost a couple dollars more or less, depending on what is on them. We do have to send a paid member of staff to go collect them. (And you did not actually pay for your sandwiches.) It was an error of judgment that our staff member ate his lunch in view of our guests, something for which we did apologise. It wasn’t planned, but we do regret that this is what happened. Water is mentioned all over our literature and confirmation emails. We are an environmentally responsible company, and we do not want to be putting hundreds and thousands of plastic water bottles out there. We enthusiastically encourage all guests to bring drinking water, and we stress that individuals are responsible for their own hydration. Despite this, we still did offer some water, and when you expressed dissatisfaction, we went out of our way to go and buy a crate of water, something you failed to mention in your review. Our tour begins and ends in the same location, so yes, we do cross some streets that we have already visited, and we do drive some stretches that we have already driven. Whether you're on a three hour tour or a five hour tour, approximately five minutes are spent on stretches that have already been visited. We are sorry if those five minutes made you feel that we had gotten lost, but I can assure you that you never were. Our tour guide on this day has lived in Sonoma for 47 years. We knew exactly where we were at all times. Regarding blaming our people, I really do not think that this was our intention, but as mentioned on the telephone to you, I can see why you would have felt this way. When our owner used the phrase “my staff”, he saw it as taking responsibility for his staff’s actions. I appreciate you saw this as him deflecting blame, and I acknowledged that we could have phrased it differently. We tried our very hardest on the day to put things right for you, but it was clearly not on the cards. Also, we called you after a few days to once again go over all of the above. We reimbursed you for the areas where we did fall short, and you kindly agreed to remove your review, only to later renege on this. We are sorry that you remain dissatisfied, but we feel that we have gone far beyond the call of duty to put things right for you. We do not feel that your review is fair or even accurate, and we encourage all prospective clients to consider how many 4 and 5 star reviews we have compared to this single negative one. We want every single client to have a fantastic experience with us, and we are hurt when this is not the case.

Thank you for your patronage. We encourage our guest to bring plenty of water and we provide some a well. We hope to see you again when you are in town.

Thank you for your review. We are a wine country historic tour that includes one wine tasting. We are very conscious that our clients are driving motorized vehicles thusly we have lots of food and spacing for the wine tastings. We were happy to get you a second wine tasting at the end of our tour. We apologize if you thought we were just doing wine tastings. The goal of our company is to share a mix of history, beauty of the natural sorrow rings and some wine tasting on our fun Pushpaks. I hope you will consider us again when you return to Sonoma.

Your group was a pleasure to tour with. We hope to see you again next time through.

You guys were great please come see us again on your next travel through Sonoma

You guys were so much fun. I hope you come back next time you are in Sonoma.

You guys were the best and we look forward to seeing you again on your next trip to Sonoma