4-day Niagara Falls, Washington DC, and Philadelphia Tour from New York

Great tour, informative guide. Rooms, overall were good. A lot of ground was covered but was necessary to get where we were going.

The first 2 days of the trip were great Jonathan was a fabulous tour guide. He explained everything from the time we got on the bus including where we were going where to go to the bathroom etc. There were 3 different languages spoke on the bus and there was not a problem I could not ask for a better guide and he was the guide I would take this trip again. We were with him for 2 days and I can't say enough about how he is he should be a trainer for the other People. Starting day 3 we met up with Bruno with the ponytail The trip could not have been worse there was never any explanations as to where anything was 95% up the language Was in Spanish I took the trip with my 2:00 teenage granddaughters to give them a lesson abound history in our country .There were several things I did not like first of all Bruno is not from this country or does not care about this country he spoke to my granddaughters about well I don't think you'll like this trip it's all about history and he spoke in a negative to way when I was not around .I made a point to tell him that my granddaughter's parents were a firefighter and military thinking that maybe he would at least respect our country no even after that who was a joke about all the dead People at Arlington . Myself and other People that were English speaking granite there was not as many as there was Spanish did not even understand when he said where the bathroom was because all of that was in Spanish so we just sit there looking like we had no idea what to do .He made negative comments thinking it was a joke about the Arlington memorial the most important thing in Washington DC was poor Forrest Gump Matt Jenny if someone is taking a trip to see Washington DC and to learn about the history of the United States then Bruno is not the one to go with if you do not speak Spanish Bruno is not the one to go with unless you want to go on a trip that is all a joke and is all fun and games Bruno is not the one to go with . I'm thinking that maybe these two guys were working for different companies because there were nowhere near uh like as far as tours go. Jonathan was fabulous Was trained and was very professional. Bruno on the other hand was a poor excuse unless you're on a party bus. Because I spent over $2000 to do this trip and was very disappointed I will NEVER do this trip again. I feel bad because I really enjoyed the first 2 days everything depends on the tour guide that you have and hopefully this will be taken into account and more training can be done to ensure that People gone to certain places and paying good money will get what they paid for . I don't know if this was the fault of Viator or if it was Empire Tours the name of the company that I took. please be aware.

The tour guides were very courteous and full of knowledgeable of fun-filled facts. Would’ve preferred to not had extended stopovers at Seneca Falls and the Outlet Shopping Mall. The hiking tour at Seneca Falls was unorganized - no warning that we were going on a hiking trip. People were not physically fit or had the wrong pair of shoes on. The hotel accommodations were 2-3 star. Didn’t enjoy the transition from first bus to another bus with another set of tour guides. The busses were clean and the bus drivers were skilled drivers as well as helpful and friendly. Wish we had inside tours of Congress and/or the White House. Overall, the tours enabled us to enjoy the sites without the big crowds.

Sigh. The locations and sites on this tour were excellent. Some of the views in Niagara were breathtaking and the buildings in Washington had very significant historical meaning for American history. The tour guides were somewhat knowledgeable and engaging however when they digressed off their scripts it would largely involve political jokes about the sitting president, Donald Trump. As a young foreigner it wasn't really a big deal, but cmon guys if you are going to make jokes at least try to say them without tears in your eyes. I would laugh if it wasn't so sad.

This was an amazing tour. Bruno our tour guy was unbelievable. He had so much knowledge and was just full of so many interesting facts. Nothing was a problem. A real people person. Harold our driver for the first 2 days was friendly and very sociable. A must do trip.

Hermosa experiencia el tiempo bien aprobechado, solo el cementerio no fue tan interesante, y no pudimos hacer las balsas en cataratas por el agua congelada, fuimos en mayo y nos perdinos esa excursión y la de los tuneles porque no sacamos visa a canadá. RECOMENDACIÓN sacar visa canadiense porque si se pierden cosas. Muy recomendable