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National September 11 Memorial & Museum Tours
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9/11 Memorial Museum Admission Ticket

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New York City, United States
34

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Free Cancellation
up to 24 hours in advance
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icon2 hours  (Approx.)
Mobile ticket
iconOffered in: English

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Temperature checks for travelers upon arrival
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
  • Guarantee your admission to NYC's 9/11 Memorial Museum
  • Learn about the terrorist attacks, and explore the museum at your own pace
  • Save time and get direct entry on your mobile device
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Timed Admission Ticket
Food and drinks

Departure Point

The National 9/11 Memorial & Museum, 180 Greenwich St World Trade Center, New York City, NY 10007-0089
Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
Itinerary
Stop At:  
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Duration: 2 hours 
Admission Ticket Included
Stop At:  
World Trade Center Memorial Foundation
Historic Sites, Historical Walking Areas
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • OPERATED BY National September 11 Memorial & Museum

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial Museum Admission Ticket?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the policy on sanitization during 9/11 Memorial Museum Admission Ticket?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the social distancing policy during 9/11 Memorial Museum Admission Ticket?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the maximum group size during 9/11 Memorial Museum Admission Ticket?
A:
This activity will have a maximum of 9 travelers.

See all safety measures taken by 9/11 Memorial Museum Admission Ticket.

Traveler Photos

Traveler Tips


  • "Allow at least 2-3 hours to walk through, but its easy to spend more time than that." See review
  • "Not to be missed and well worth skipping the queue as it is hugely busy." See review
  • "I would recommend bringing or using the headsets if possible, but you can enjoy without them as well." See review

Reviews

5.0
star-5
2,393 Reviews
Reviews by Viator travelers
Showing 1-10 of 2,393 reviews
star-5
A very well done exhibit!
Kylen
, Feb 2021
Very well done at telling the whole story of the twin towers, from its idea and concept all the way to 9/11. A very nice tribute as well to include the six who lost their lives in the 1993 bombing. Having grown up witnessing all the events live, both 1993 and 9/11, I feel like it took me back to those days.
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star-1
Pre- bought tickets do not work.
Sheila_B
, Jan 2021
I could redeem my pre bought tickets so had to buy a new set of them. There was no phone number to call either.
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star-1
Pre-bought tickets did not work!
Sheila_B
, Jan 2021
The tickets we had did not work when we got to the front of the line and so we had to buy 2 more tickets. There is no number to call so have to write it here. I have a picture of the rejection from the 911 memorial. I would like a full refund. Ifile:///var/mobile/Library/SMS/Attachments/ec/12/0D3C67E7-ABD4-41A1-837D-37D6718CDA8E/IMG_5603.jpeg
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star-5
Emotions and friends
Christopher_C
, Nov 2020
Emotional and somber. The staff was very informative and very friendly and made us feel comfortable at all times
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star-5
911 museum
Dawn_B
, Nov 2020
It was great except you charged me for a trip I canceled $140.00 plus the tickets i actually used. I would like the refund.
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star-5
Amazing experience
Cassandra_K
, Nov 2020
I think seeing all the rescue dogs and seeing the fire truck was absolutely beautiful. Getting to see all the people and hear about them was amazing
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star-5
9/11 Museum
Christine_L
, Oct 2020
Although I purchased skip the line tickets. There was no skip we were on a line with everybody else with that being said the museum was very interesting and much larger then I anticipated Thank you
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star-5
Excellent
Gina_P
, Oct 2020
Quick and easy process. My friend,our kids and I wanted to do something with our kids. We are from Brooklyn and decided to take the ferry to dumbo and walk over the bridge. We also decided to visit the September 11th memorial museum. Ordering the ticket from this website was quick and easy.
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star-5
Great experience
Mary_C
, Sep 2020
Was great experience and was able to get right in and tour the museum. I will use the service again. Love that we got same day tickets
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star-1
Cancelled
Katy_S
, Mar 2020
It was cancelled and we are still waiting to hear on how we get our money refunded. I’m certain the experience would have been amazing had we been able to go. This review is solely based on the fact that we paid for something that we did not get to do.
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Product code: 7195SEPT11

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