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9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket

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New York, United States

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Free Cancellation
up to 24 hours in advance
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icon3 hours  (Approx.)
iconOffered in: English

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Face masks provided for travelers
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Get a better understanding of the September 11 attacks on New York City on this guided walking tour. With a guide by your side, visit the National September 11 Memorial and Ground Zero, and hear stories about the event that changed a country and the world. See the impromptu memorials that sprang up in St Paul’s Chapel, and visit the incredible reflecting pools and Fireman’s Memorial. There’s also an optional upgrade to visit One World Observatory, where you can admire the NYC skyline.
  • Uncover the history of 9/11 on a walking tour to the September 11 Memorial
  • See important sights, like St Paul’s Chapel, and the World Financial Center
  • Hear heroic stories from a guide with a personal connection to the events
  • Select a tour that works for you, with both morning and afternoon departures

Why Travelers Choose This Tour

This tour is a complete 9/11 Memorial and Ground Zero experience, and an optional One World Observatory visit.
Professional local guide with a personal connection to the events of 9/11
Admission to the One World Observatory, if option selected
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
9/11 Museum (upgradable on site)

Departure Point

209 Broadway, New York, NY 10007, USA

Return Details

One World Observatory, 117 West St, New York, NY 10006, USA
Get started by heading to St. Paul’s Chapel in Lower Manhattan where you’ll meet your guide outside. In the wake of the attacks on September 11, this church, the city’s oldest, became a haven for rescue workers and a place for mourners to find solace and pray. 

Browse among the photographs and other memorabilia that are on display inside the church. After looking around inside, head to the Oculus, which serves as the entrance to the WTC transportation hub.

Then visit Ground Zero and the National September 11 Memorial with your guide. See structures such as Brookfield Place (formerly known as the World Financial Center) and listen to your guide's tales about the day when two jumbo jets flew into the two World Trade towers, a day that shocked the world. 

See the Fireman’s Memorial and meander around the area where the two World Trade towers once stood. Take a moment to ponder the incident by staring into the two giant reflecting pools, the footprints left by the Twin Towers, as you read some of the names of the 3,000 victims of the attacks that are inscribed on the side of the pools.

The guided portion of the tour ends here. But if you’ve opted for the upgrade, head over to One World Trade Center to ascend up to One World Observatory for a spectacular view. 

One World Observatory Admission: You can skip the typically long line with your prebooked ticket and head right to the elevator, or Sky Pod, as they are called here. While ascending up 102 floors, take delight in a short video that shows how New York City has transformed over the last few centuries. On the 100th floor, be sure to stop and take in the incredible views while standing 1,250-feet (365-meters) in the sky. And if you’re not too afraid of heights, walk out onto the 14-foot (4-meter) Sky Portal where you can look right down on all the street activity happening below. 

Once on the 101st floor, enjoy a beverage or something to eat in the café or fine dining restaurant.
Itinerary
Stop At:  
St. Paul's Chapel
We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
The Oculus
See this grand entrance to the new WTC Transportation Hub.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
FDNY Memorial Wall
Listen to the heroic stories of the emergency responders.
Duration: 10 minutes
Admission Ticket Free
Stop At:  
One World Observatory
End your day with a trip to the highest building in the Western Hemisphere! PLEASE NOTE: Ticket included only if option is selected.
Duration: 1 hour 
Admission Ticket Included
Stop At:  
The National 9/11 Memorial & Museum
Pay your respects to those who lost their lives in the World Trade Center. PLEASE NOTE: Museum entry is not included in this tour.
Duration: 1 hour 
Admission Ticket Free
  • Confirmation will be received at time of booking
  • Comfortable walking shoes are recommended
  • Tour is wheelchair accessible
  • Please dress appropriately and bring layers in case of cold weather
  • One World Observatory entrance is NOT included unless option is selected at time of booking
  • Children 5 and under free with paid adult ticket
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us
  • Most travelers can participate
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY ExperienceFirst (formerly New York Tour1)

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket.
Q:
What is the policy on sanitization during 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
See all safety measures taken by 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket.
Q:
What is the social distancing policy during 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket.
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket.
Q:
What is the maximum group size during 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:
This activity will have a maximum of 20 travelers.

See all safety measures taken by 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket.

Traveler Photos

Traveler Tips


  • "Recommend the zone World Observatory as you do get to jump the line - it is a long line - and get right into the elevator to 5he top." See review
  • "Weather was not good, so will not post any pictures as they were marginal at best." See review
  • "It was cloudy on the day we went to the One Tower and we were advised not to go up."

Reviews

5.0
star-5
230 Reviews
Reviews by Viator travelers
Showing 1-10 of 230 reviews
star-5
Highly recommend
Edwin_H
, Mar 2020
The lady was so sweet and full of knowledge. It left me emotional and thankful. If you have the chance to go. You should.
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star-3
Not so great....
Lisa
, Feb 2020
Too much of the personal story, would have preferred more facts and observations of the area. Just did not seem very professional.
HelpfulHelpful
star-5
Amazing tour, great tour guide
Greg_D
, Feb 2020
Brilliant. Really enjoyed it and nick was a great tour guide so glad we did the tour. Learnt a lot. Thank you nick!
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star-5
9/11 Memorial, Ground Zero Tour with One World Observatory Ticket
Curious795473
, Dec 2019
The tour was incredible and would not of been the same without our guide Nick. He was the best! Will be back to do the museum next time.
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star-5
This was a great walking tour of the...
Steve L
, Mar 2018
This was a great walking tour of the area at ground zero. Peter did a very good job of explaining the event and the buildings involved in the immediate area. You could do this tour on your own, but you would not have much of the details provided by the tour guide. The end of the tour put us on top of the World Observatory for an awesome view of Manhattan. Weather was not good, so will not post any pictures as they were marginal at best. Can't beat this on a clear day!
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star-5
Although tragic without doubt the...
Mark S
, Mar 2018
Although tragic without doubt the tour was awesome made even more so by the tour guide who shared her personal experience of being at school when this unspeakable event happened. Very very moving.
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star-5
Our tour guide Peter was excellent...
Paula W
, Jan 2018
Our tour guide Peter was excellent he gave us lots of information in a respectful manner with a touch of humour. We were in New York for one day and this was the only tour we did and I can highly recommend it. We had a drink at the top of the tower with amazing views over the Big Apple
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star-5
Allison was a great guide. Very...
bajunkin
, Jan 2018
Allison was a great guide. Very informative. It was a moving experience. The view from One World Observatory was incredible. I ate lunch at the restaurant, which was delicious, and enjoyed the view tremendously.
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star-2
There is a big problem here. Even...
JEFFREY B
, Dec 2017
There is a big problem here. Even though the title clearly reads 9/11 Memorial and Ground Zero Walking Tour with One World Entrance, it does not include the memorial. It is only a walking tour. We had to buy tickets and enter the memorial as a different venue.
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star-5
We had a terrific guide on this trip...
Robert A
, Dec 2017
We had a terrific guide on this trip - he really knew the history and area. Very moving to see this in person and if you had been in the original buildings sometime before 9/11 there was an eerie feeling to see this place again. Recommend the zone World Observatory as you do get to jump the line - it is a long line - and get right into the elevator to 5he top. Great views of the city on our visit, well worth seeing. - we had lunch there - not great food but you get a private restroom that the masses are not get g.
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Product code: 5250GZOWO

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