Best of Niagara Falls USA Tour (Skip the Ticket Line)

I was really looking forward to this tour but ended up being disappointed. To start, I was told that the pick-up time would be emailed 1-2 days before the tour. When I hadn't received anything, I emailed asking for the details and received no response. We finally had to call on Friday at 5pm to try to find out and were told the time. Not the end of the world but definitely not the best customer service. The tour started well with a great time at the Cave of the Winds. Unfortunately, when we went to get tickets for the Maid of the Mist, we were told the boats weren't running due to a safety concern. I don't fault the tour for this as it was completely out of their control. However, our guide had to go deal with his other tour so we were essentially abandoned at the observation tower/park for over an hour with little to do and weren't sure when/where we would be picked up. We made the best of it but if we hadn't left items in the tour vehicle, we would have gotten an Uber and left on our own. I understand the efficiency of having one tour guide with multiple tours but there should be a backup plan so clients are taken care of when things don't go according to plan. We were refunded the cost of the tickets for the Maid of the Mist but it still wasted our time. Either way, we were disappointed and wished we would have done things on our own. It definitely wasn't worth the money.

Muhammad and Tyler were excellent guides. It was Tyler's first day but both of them were great guides.