Dunn's River Falls Climb plus Ziplines, ATV, Horse Ride & Swim from Ocho Rios

Good Day Pamela, Our #1 priority is for all our customers to enjoy their experience in the safest possible way. It is unfortunate that you have chosen to write this review before a resolution was given, but we do understand that customers can be apprehensive and anxious for a resolution despite the facts. Unfortunately, some activities have limitations to protect customers and the animals, in this case, the horses and therefore a weight limit is set which is clearly displayed on the tour for all customer to see before you choose to book and also in a waiver you would have to sign at the attraction. We also know customers sometimes deliberately ignore these limitations hoping it would not apply to them at the last minute, clearly at this point the attraction has all right to ensure safety for all as required by law for which we have no control. Your request for a refund was brought to our attention by a Trip Advisor agent as you made the booking through Viator. It was communicated to the agent we will investigate with the attraction and provide a resolution as soon as this process is completed. A refund at this point is at the discretion of the attraction and until they provide a reply we are unable to provide a confirmation. Of course, should a favorable response be provided by the attraction, the appropriate refund would be extended to the customer.