Philadelphia Hop-On Hop-Off City Tour

Driver and guide were were very knowledgeable and helpful at answering questions. The day we went it was raining so they used a trolly and made it work. They are using all measures to keep us safe yet happy in this covid 19 world. Would highly recomend for an enjoyable ride.

We visited Philadelphia for Columbus Day weekend. On Saturday, we thought it might be nice to book a double decker bus tour around the city for Sunday. However, when I was researching these tours, I was getting some conflicting information as far as stops and times, etc. So, I decided to call and book bee the phone to ensure I got the information correct. I called the number listed on the website (which apparently brought me over to Viator, a third-party vendor, unbeknownst to me) and spoke to a woman named Ronnel Juan. She told me the tours were still operating all day and we could get the n at any of the stops along the route. I asked her where the FIRST stop was located, and she told me the Independence Visitor Center. We expressed concern over the fact that it was supposed to rain on Sunday, and said suggested we take the night tour on Saturday night, and that all we had to do was arrive at the IVC by 5:00pm. It was already 3:30. So we rushed, got ready, and hurried over to the IVC. We told them we were there for the night tour and they looked at us like we had three heads. They haven’t conducted night tours in almost 7 months, since before COVID!!! So this lady booked me two NON-REFUNDABLE tickets for a total of $50 for a night tour that doesn’t exit!!! Needless to say we were beyond pissed. Thank God the people who worked at the IVC and the drivers and tour guides at Big Bus were extremely nice and accommodating and let us use our tickets for the next day. Also, one of the managers at Big Bus said that he has been trying to call Viator for over 3 weeks in order to tell them that their information is incorrect, and that Big Bus has new hours of operation, but Viator is STILL selling incorrect tickets as evidenced by my experience. In short, they were HORRIBLE and I will be VERY wary as to never use Viator again!!!

Unless you are planning to go multi day you might be as disappointed ( that’s putting in nicely as we were. Because of the wait at each location we were only able to use the bus once. It was pouring out and instead of waiting for the minimum 45 minute wait we ubered to our next 3 destinations. I know it was our choice but when we booked the tour we weren’t informed that only 3 buses were running. Would never have booked if we knew. Wasted $35.00 each.

Amazing! Nice and very informative staff! Ray jumped off one bus to hold another for us and even gave us his personal cell to call when we were done with the zoo! Another great tour guide I didn't catch the name because they had a jacket on but was from Wilton Ct. Very nice and very informative! I highly reccomend this company! Only complaint I had was on my reservation it said Market and 5th which caused us to miss the first bus and the person on the phone we called about the stop kept cutting me off and not letting me explain and very snotty. All in all it worked out because we ended up with 2 great tour guides! 10 am bus we caught.

Brilliant tour guide .very knowlegable .and very interesting history. Both myself and my husband thoroughly enjoyed this tour

Great tour of the city and very informative. Our tour guide Bill and driver David were awesome!! It was a great experience and I would recommend it to anyone looking to learn about the city.

I stayed on the bus for the first loop, then hopped off at sites on the second loop. Great overview of history.

It was a cold day in Philly. But the bus had a cover on the second deck that made the experience very enjoyable. Sam, our tour guide was great and our driver was so nice as to recommend places to eat and everything. I loved the experience. It is a must-do if it's your first time in Philly and doesn't know exactly where to go or visit. Thank you for your hospitality

Loved the tour guide presentation. Very friendly crew from ticketing through tour. Highly recommended. I learned more in 1 hour on the tour than I have in a lifetime of visits to Philadelphia

Great way to get some knowledge and enjoy the city in a short time frame! The tour guide was enjoyable.