Philadelphia Hop-On Hop-Off City Tour

Very safe driving, bus was disinfected before we boarded. Sam, the guide was awesome, very clear voice and nice side comments.

Our guide was excellent!! However due to Covid, you cannot get off and back on the bus. You get on and travel around. It is excellent information though and our guide was very knowledgeable

We arrived in Philadelphia all excited to go on a tour, our first vacation since last year. We went to the visitor center as it stated and we were told that we had been scammed. When I asked what they meant they said that there were no tours running until April 8th. I did call the number on the reservation and the gentleman that answered apologized, but what I don't understand is why they allowed the reservation to be made. I am supposed to be getting a refund, but that has not happened as of yet. My family was disappointed and since it was too cold to walk around on our own our day in Philly was cut short by hours! So disappointing.

Be sold tickets for a service that wasn’t available. Nothing like being miss lead. I want my refund ASAP.

There was no experience because the buses are not operating until April 8. Why would you sell a tour that is non existent.

On schedule and answered all our questions. Well informed. It was a great experience. I would do it again when the pandemic is over. I love these informed trips.

Our driver was excellent, very knowledgeable and proud of his city. We had an extremely skilled driver, she navigate the streets with ease.

Driver and guide were were very knowledgeable and helpful at answering questions. The day we went it was raining so they used a trolly and made it work. They are using all measures to keep us safe yet happy in this covid 19 world. Would highly recomend for an enjoyable ride.

We visited Philadelphia for Columbus Day weekend. On Saturday, we thought it might be nice to book a double decker bus tour around the city for Sunday. However, when I was researching these tours, I was getting some conflicting information as far as stops and times, etc. So, I decided to call and book bee the phone to ensure I got the information correct. I called the number listed on the website (which apparently brought me over to Viator, a third-party vendor, unbeknownst to me) and spoke to a woman named Ronnel Juan. She told me the tours were still operating all day and we could get the n at any of the stops along the route. I asked her where the FIRST stop was located, and she told me the Independence Visitor Center. We expressed concern over the fact that it was supposed to rain on Sunday, and said suggested we take the night tour on Saturday night, and that all we had to do was arrive at the IVC by 5:00pm. It was already 3:30. So we rushed, got ready, and hurried over to the IVC. We told them we were there for the night tour and they looked at us like we had three heads. They haven’t conducted night tours in almost 7 months, since before COVID!!! So this lady booked me two NON-REFUNDABLE tickets for a total of $50 for a night tour that doesn’t exit!!! Needless to say we were beyond pissed. Thank God the people who worked at the IVC and the drivers and tour guides at Big Bus were extremely nice and accommodating and let us use our tickets for the next day. Also, one of the managers at Big Bus said that he has been trying to call Viator for over 3 weeks in order to tell them that their information is incorrect, and that Big Bus has new hours of operation, but Viator is STILL selling incorrect tickets as evidenced by my experience. In short, they were HORRIBLE and I will be VERY wary as to never use Viator again!!!

Unless you are planning to go multi day you might be as disappointed ( that’s putting in nicely as we were. Because of the wait at each location we were only able to use the bus once. It was pouring out and instead of waiting for the minimum 45 minute wait we ubered to our next 3 destinations. I know it was our choice but when we booked the tour we weren’t informed that only 3 buses were running. Would never have booked if we knew. Wasted $35.00 each.