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Whale Shark Adventure

star-4.513 Reviews
Playa del Carmen, Mexico
Whale Shark Adventure

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children
Free Cancellation
up to 24 hours in advance
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Safety measures
icon6 hours  (Approx.)
Mobile ticket
iconOffered in: English and 1 more


Saved to wishlist!
Continental Breakfast included
Bottled water, soft drinks and snacks during the tour
Transportation from Playa del Carmen
Lunch included at Isla Mujeres (Playa Norte)
Guided Snorkeling tour in Playa Norte at Isla Mujeres
Certified Captain and experienced Guides
Sanitized boat units
Marine Park Bracelet $15usd per person

Departure Point

Plaza Marina Playacar Local 17, 37, 38 y 44, Centro, 77710 Playa del Carmen, Q.R., Mexico

Departure Time

9:00 AM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Most travelers can participate
  • This tour/activity will have a maximum of 12 travelers
  • OPERATED BY Cozumel Tours and Excursions

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during Whale Shark Adventure?
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by Whale Shark Adventure.
What is the policy on sanitization during Whale Shark Adventure?
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Whale Shark Adventure.
What is the social distancing policy during Whale Shark Adventure?
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Whale Shark Adventure.
What measures are being taken to ensure staff health & safety during Whale Shark Adventure?
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Whale Shark Adventure.
What is the maximum group size during Whale Shark Adventure?
This activity will have a maximum of 12 travelers.

See all safety measures taken by Whale Shark Adventure.

Traveler Photos


13 Reviews
4 stars
1 star

Reviews by Viator travelers

Showing 1-2 of 13 reviews
Cool experience, poor customer service
, Jul 2021
We loved exploring the whale sharks in their natural habitat. We were able to see quite a few - they were basically surrounding our boat. We got in the water twice…the experience is luck of the draw depending on how fast or active the shark is. Overall, that part was pretty neat. On the flip side - the captain was very demanding and not very warm. He could have been a little nicer. Everyone else in our group had the same read on his personality - he was pretty abrasive. The trip was REALLY long for what it was. Drive to Cancun - over an hour, boat ride - over 3 hours, in the water with sharks - 15 minutes. Stopping at the island was pointless. You can’t explore or snorkel, the guide basically taught us about the sharks while standing in the water. The food was questionable. Not sure homemade ham and cheese is safe out of refrigeration. Same for the home made ceviche. They made that right on the boat without washing their hands. Doesn’t seem very sanitary. If you go, I would recommend packing a lunch. This was probably one of our least favorite experiences while in Mexico. Was a really long day for what it was.
icon Response from Host , Jul 2021
Dear Janessa, Thank you for your comment and taking the time to share it. We are glad your interaction with the shark was great however we apologize if you feel our Captain was a little demanding and abrasive, this is not excuse but his safety is in your hands and he only wants everyone to be cautions and careful on the tour. We will share this comment with our crew, including the Captain as there are certain ways to approach people and specially to customers We want to thank you also for letting us know as this will help us to improve our service and make everyone else's experience better. Thank you.
Bad connections
, Jan 2020
We were not greeted like we were told we would be. Had to wait in hot van while driver found us a guide. No time to see ruins

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