Outdoor Combo Tour: ATV with Waverunner or Speedboat from Cancun

Worst excursion ever. We arrived for the ATV/Speedboat package and it was very disorganized. We waited for nearly an hour, and didn’t get started until 25 minutes after the scheduled time, This is NOT a 3 hour excursion. They appear to build in extra time to account for the delays. The ATV part was Ok- the guides were good. But it was pretty much just running around a short course around this resort. I’d give it a B-minus. BUT... this is where it went off the rails. Most people in our group booked ATV/Waverunners, but we (along with another couple) booked the ATV/speedboat package. They led our two couples back to the desk where they told us our speedboat adventure was canceled. Elena from Maroma Adventures kept telling us we needed to talk to “our representative” to see about a refund.... but we didn’t have a representative, so this was very confusing. She also told us we’d have to wait 90 minutes for our ride back to Playa. In addition to the fee we paid through Viator, you have to pay a $20 tax at the facility... she never offered to refund that. But I asked for it and - after 30 minutes of 3 people trying to figure out how to do a refund, they eventually got it done. Here’s the real head scratcher... Elena told us they had one speedboat, but it was broken. So, my questions: if you only have one speedboat, why did you book two couples (each boat seats only two people)? Also, why did you wait until after our ATVs to tell us our boat was canceled? I understand things happen... boats break. But the level of incompetence and dismissiveness of the staff was ridiculous. This has nothing to do with Viator— they’re just a middle man. My suggestion: DO NOT BOOK ANYTHING WITH MAROMA ADVENTURES.

Wave runners was a blast. Atv fun time 2 wish you coulda opened up a little more with them. The feeding of the alligators was unexpected but a nice added feature

I hate the weather wasn’t good enough to do water sports but the ATV ride was AMAZING. my group had so much fun !! We also enjoyed hanging out on the beach afterwards & drinks

I will never EVER, EVER book here AGAIN. Got there, the wave runners were cancelled. We had to practically go through hell to get half of our money back. The ATV ride was very boring. Everyone rode in a straight line, like 4 year olds. They took pictures but the ride was so boring, the pictures weren't worth the buy. They offered us drinks & chips, but the catch, was they actually wanted us to pay. Horrible experience all together.

It was a great experience. Tour guys were excellent and professional and very understanding to individuals

The actual Atving was REALLY fun we had to wait a while for the rest of the group to get there though. Pictures were expensive as usual.

Well I can’t really give it a review as we did not get picked up at the time I believed the tour time was. They had sent another email with a time that I did not receive in time due to the change in the phone plan and receiving emails in another country. So I waited for an hour and then the concierge called the local tour guide. We rescheduled for the next day. I have to pay and additional fee per person for the transport (which is part of the tour) again. So please resend me this survey and I will review the actual excursion experience.

Driver picked us up on time and returned us in a timely fashion. Staff at excursion was exceptionally friendly and helpful. Wave Runners were a kick, and ATV need cushion and back for Dual riders. Excellent time!!!

ATV and Jetski ride was mediocre. Staff didn’t do much to interact with us. What they were more interested in was the tip. Also at the end we were promised snacks and refreshments and had to ask more than once to actually receive this.

This is a great experience and I would highly recommend especially the speedboat. Communication is great throughout the day as well