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Xenotes (Riviera Maya)

star-52 Reviews
Playa del Carmen, Mexico
Xenotes (Riviera Maya)

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Number of travelers
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon8 hours  (Approx.)
Hotel pickup offered
iconOffered in: English and 1 more
Good for avoiding crowds


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Use of Snorkeling equipment
Bottled water
Use of toilets, dressing rooms and towel.
Coffee and/or Tea
Alcoholic Beverages

Departure Point

Traveler pickup is offered
Important note: Transportation is included at certain departure points, there may be additional charges depending on the number of passengers, place of origin or not showing up on time at the stipulated time.

Transportation schedule from 7 to 9 in the morning.

Departure Time

Suppliers and travelers coordinate start times within the given time periods.
7/15/2021 - 9/15/2021
Monday - Saturday:08:30 AM - 03:00 PM
7/15/2022 - 9/15/2022
Monday - Saturday:08:30 AM - 03:00 PM
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Travelers should have a moderate physical fitness level
  • Activities for over 6 years
  • For the shooting-lese activity, a minimum height of 1 meter 40 centimeters is required
  • Minimum weight 40 kilograms
  • Use of a mandatory vest during all the aquatic activity
  • Average temperature is 24 to 26 degrees C.
  • Having water shoes and a change of clothes
  • Omitting the use of makeup, perfumes or repellents with chemicals that may affect the cenote ecosystem
  • You must take a shower before entering each cenote
  • Avoid leaving marked or established roads to prevent any incident with fauna or flora
  • This tour/activity will have a maximum of 15 travelers

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during Xenotes (Riviera Maya)?
A:The policies on face masks and attendee health are:

  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Xenotes (Riviera Maya).
What is the policy on sanitization during Xenotes (Riviera Maya)?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Xenotes (Riviera Maya).
What is the social distancing policy during Xenotes (Riviera Maya)?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Xenotes (Riviera Maya).
What measures are being taken to ensure staff health & safety during Xenotes (Riviera Maya)?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Xenotes (Riviera Maya).


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