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Visit 4 Cenotes at Casa Tortuga

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Badge of Excellence
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Playa del Carmen, Mexico
Visit 4 Cenotes at Casa Tortuga

Select Date and Travelers

Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon4 to 5 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 4 more

Overview

Saved to wishlist!
Air-conditioned vehicle
Use of Snorkeling equipment
Bottled water
Soda/Pop
Snacks
10 USD per person for pick up service from Cancun
10 USD per person for pick up service from Tulum

Departure Point

Traveler pickup is offered

Departure Time

8:00 AM
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Stroller accessible
  • Infant seats available
  • Most travelers can participate
  • This tour/activity will have a maximum of 12 travelers
  • OPERATED BY Holbox Magico

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Visit 4 Cenotes at Casa Tortuga?
A:The policies on face masks and attendee health are:

  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What is the policy on sanitization during Visit 4 Cenotes at Casa Tortuga?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What is the social distancing policy during Visit 4 Cenotes at Casa Tortuga?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What measures are being taken to ensure staff health & safety during Visit 4 Cenotes at Casa Tortuga?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What is the maximum group size during Visit 4 Cenotes at Casa Tortuga?
A:This activity will have a maximum of 12 travelers.

See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.

Traveler Photos

Reviews

5.0
star-5
103 Reviews

Reviews by Viator travelers

Showing 1-10 of 103 reviews
star-1
Avoid booking with this group
Anna_W
, Sep 2021
I don’t like writing bad reviews and I want to be clear that this review is about this company and not our driver, who was very kind and tried to keep us happy during an awful situation. We were picked up over 30 minutes late. Then we were told that the trip was actually to go visit Tulum ruins first, then the cenotes at Casa Tortuga. I had specifically booked this trip just to do the 4-hour cenotes trip as explained in the description. We talked to our driver and he was able to drop us off at the cenotes while everyone else went on to Tulum. Except then we had no way to get back unless we paid a taxi what we had already paid the tour company for transportation, and of course, the tour company was unwilling to cover a taxi. So we agreed to wait for the rest of the group because they said it would be 1-2 more hours maximum for everyone to be ready to head home. But the tour company ended up picking up multiple more groups and we were forced to wait at Casa Tortuga while the rest of them finished their trips and then had meals for almost 4-5 more hours. We didn’t get back to our hotel until after 6pm. It was a stressful, exhausting, and upsetting experience to be repeatedly lied to about the duration of the trip and what to expect. They offered zero apologies or attempts to make anything better. Do not use this company, they will try to squeeze as many people and stops into a trip that you did not sign up for to make as much money as possible.
star-5
SPECTACULAR
Leslie_S
, Sep 2021
The Cenotes were amazing. It has inspired me to visit other countries underground caves and sink holes. I have also invested in a waterproof camera since it was heart wrenching to not take pics of such beauty. The price for the trip was affordably priced and worth every penny.
star-1
Do not book Viator
todd_s
, Aug 2021
This is a great tour....but be careful....they will talk you into taking other tours with Viator in Playa/Tulum....and that is a mistake....The Ocean Cruise with drinks...they didnt pick us up, and the tour operator would not take our calls....We booked Holbox, and they treated us like a second class person...definitely do NOT LIKE USA people. If your driver is ROBERTO...get out of the van...he drives very dangerously...I dont know how we didnt blow a tire..he is not a good person. IF you decide to book Viator, make sure you over communicate and do NOT trust a word they say...verify and have back up.
1 traveler found this review helpful
star-5
The natural beauty of Tulum!
Taylor-Tanner
, Aug 2021
It was such a beautiful and adventurous Experience! We loved getting to explore all of the caves and see just how amazingly clear the water was. Definitely would recommend to anyone wanting to cool off end enjoy nature. Our driver Choco was amazing! Such a friendly and outgoing guy. We wanted to be best friends with him by the end of our trip lol!
star-5
Great experience!
DEtta_T
, Aug 2021
For anyone who doesn’t have a long day to explore the cenotes, this is a great option! We saw 4 cenotes in less than 4 hours. Well worth it!
1 traveler found this review helpful
star-5
Great!
Marisela_D
, Aug 2021
Ángel and Juan were great tour guides. Cenotes were a great experience. Time goes by quick! Definitely worth it.
2 travelers found this review helpful
star-5
Beautiful Cenotes
Manuel_G
, Jul 2021
The whole experience at the Cenotes was amazing. Highly recommend this tour but early in the morning before it gets crowded. Some of our group did not know how to swim but our tour guide Angle Calzada ensured everyone was safe and had a great time. One of best tour guides I ever had on a tour.
2 travelers found this review helpful
star-5
Excellent cenote tour!!!
Douglas_H
, Jul 2021
Everything about this tour was perfect...small group...guide Angel was very friendly and helpful and would definitely book with them again...once we got to the Cenote Tortuga, Louis was our guide and did an awesome job explaining to us all about the types of cenotes. You have the chance to swim in two cave and to open cenotes. Both my kids lived it...definitely the highlight of their trip!!
1 traveler found this review helpful
star-3
Gorgeous cenotes
Geni_D
, Jul 2021
The cenotea, tour guide and photograph were great. The cenotes were beautiful cenote las Tortugas is definitely worth a visit. My only complaint would be about the transportation it was 2 hours later than scheduled, the driver kept telling us how stressed he was and the complimentary drinks and snacks were never provided. Next time will book and drive myself.
1 traveler found this review helpful
star-4
Easy excursion for cenote experience
Travis_C
, Jun 2021
Guides were great. Easy 3-4 hr excursion....all cenotes were within walking distance. Also, have opportunities for cliff jumping.

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