Wet n Dirty ATV Outback Adventure From Runaway Bay

Hi Lauren, Thank you for taking the time to write your review and I will be happy to address your points made. A quick check with the operational team at the attraction confirmed that the full allotted tour time was used for your experience and was not shorter as you communicated. Images indicate you were having a great time and I understand that sometimes when things are going good time flies and we consider wanting to keep doing the experience as a good sign that the overall tour experience is good. I understand that pricing is a concern for some customers, but to ensure that you have a full experience, all the necessary tour components are included to give a complete cost. As you mentioned, this included transportation, lunch, and the park admission fee, however, the local taxes, transactions fees, and applicable insurance coverage when driving your ATV are also included. It was a pleasure hosting you none the less and I trust you will continue to have a great day.

Hi Heather, Thank you for your review. I would be happy to clear your misunderstanding regarding the duration of your experience. While your tour indicates a duration of approximately 3 hours, this is a total time indication from pick-up to drop-off. The product description clearly indicates that the total time spent at the attraction where the ATV experience is operated is approximately 2 hours of which 45 min to 1 hour is dedicated to the ATV ride and the additional hour is for lunch and sightseeing of the property at your leisure. The above information was also communicated in a phone call with a member of our team, to which you asked if it was possible to have additional time for the ride when you accepted the offer to rescheduled your experience to another day as your original tour date was no longer available due to the attraction being closed. Our team member indicated it would not be possible to have additional ride time as this would affect the ride time of other customers. A follow-up with the attraction indicates that your ATV experience was for the allotted 45 minutes. We appreciate your feedback and hope that this has cleared up the misunderstanding.