Alcatraz Tour with Fisherman's Wharf Lunch Credit

Here is cut and paste from the main sales page: During Covid Restrictions there will be no access to any buildings on Alcatraz Island. Face masks required for travelers in public areas. Face masks required for guides in public areas. Here is cut and paste from the emails we send along with a guests Alcatraz manifest vouchers: All ages three and above must have a mask to visit Alcatraz and enter the boarding location! Due to local Covid restrictions there is no access inside any buildings on Alcatraz; including the main cellhouse. Boats also are outside seating only so dress warm! There is no food at the pier, on the boat, or on Alcatraz Island. Here is what is cut and paste on the food voucher itself: Food credit is not at Alcatraz Landing We apologize that Covid restrictions are not the ideal situation for Alcatraz visits as everyone wants to go inside the prison. Mayor Breed has Covid restrictions in place that we must follow. No indoor access at this time. We are very fortunate to even have guest step foot on the island as it was closed for months. Hopefully some day we will be able to allow access again in the cellhouse.

Audio tour was included and downloadable on your phone as informed well in advance on Viator and at the boat dock. Audio devices are also available for rent should a phone not be present. Guests were also informed in advance that due to Govenor Newsome/Mayor Breed Covid related mandatory restrictions this is an outdoor grounds event with no access to inside buildings. This is clearly stated in the sales program and is not a surprise. Covid does not make this easy on anyone and Alcatraz is no exception. Alcatraz sat closed for four months and we are very fortunate they even allowed guests to step foot on the island again despite the challenges. We apologize that you did not enjoy your trip.

Covid Restrictions are in place and we were blessed Alcatraz is operating at all. We advised all guests one month in advance of the outdoor only local law ordinances and offered a refund for should you have requested to cancel. There is no record of any cancel requests at any time and the tour proceeded as informed. Mayor Breed stated museums during Covid are to be outside only and access inside buildings at this time is not permitted. Boats are also to be outside seating only due to Covid. The date you happened to visit was record breaking heat which is unusual for San Francisco. We are sorry that you found this tour not to your standards during Covid related mandatory restrictions. Let us know when you will be in San Francisco at a future date when Alcatraz is running as normal without Covid related closures. We will do our best to re accommodate you as a courtesy.

Thank you for your feedback. We ask that one also factor in that a business has high labor,rent,insurance, fees, and other items that prevent us from selling packages at an at cost rate that a guest may desire. It is essential to also figure in the peace of mind factor that they have secured tickets in advance as a convenience that has added value. Guests should also book in advance to get the lowest rate possible as dates sell out well in advance.

We are so happy that you had a great time! We want the process to be always easy for all of our guests!

Glad you had a good time! Computers are finicky and many have difficulties reading programs but that is why we are here to help if issues come up. We always suggest in advance to try a different computer or phone and if the error continues to contact Viator for prompt service. We do our best to make sure you get the documents you need in time.

We are happy that you are happy with our services!

Guest was issued a $15 voucher per person as stated in the package. Guest was able to obtain Alcatraz tickets four days out in advance with us when island was sold out. We make magic happen and there are costs associated with that ease of access. Guest who want lower fares should book months in advance for the lowest price.

We apologize as food is an item that is hard to please everyone with what the vendor has to offer!

Guests are notified well in advance to print their food vouchers and are even offered suggestions by us to print at ANY hotel lobby, ANY hotel front desk, ANY business center, concierges, Staples or Kinkos.