Small Group Half Day Sonoma Wine Country Tour

Dear Cinthia_R, thank you so much for your feedback! We appreciate you have chosen our company and also we are happy you've got such a perfect experience and you liked our tour! We will be glad to see you and your husband again!

Dear Connie, thanks a lot for your feedback! We are glad you were happy and got a great experience with our tour! It will be nice to see you and your friends again on our other tours!

Thanks a lot for your feedback. It's nice to hear you liked the tour and we are always glad to read our customers got such a perfect experience.

Dear Mikelle_E, thanks a lot for your feedback. We are glad you got a positive experience with the tour and it's nice to hear that our tour guide is so cool and knowledgeable. Concerning the tip, it is left to the discretion of the customer only. We will be glad to see you on our other tours.

Dear Taylor, I am really sorry that the driver could not find the parking at the Bridge. it was a long weekend and the city was overcrowded. So were the wineries and the only place were we were able to make reservations was the tasting room on the Sonoma Square.

DEAR MADELINE, HERE IS THE RESPONSE OF THE GUIDE: "Driver was 45 min late" Driver actually called you with pick-up time of about 11:55 and texted you later a pick up time of closer to 12:00. he then texted you again around that time enroute and said "2 minutes", to which you responded. He arrived a few minutes later. Our pick up times for that hotel are 11:50 to 12:00 depending on whether other guest picked up prior at other hotels are on time. That driver is never 45 minutes late. "Backed out into traffic" The driver has many years of experience driving tour buses in city traffic with a perfect driving record. Apologies if this maneuver alarmed you. "Driver talked for 10-15 minutes before leaving" Our drivers do take 3-4 minutes to be personable and introduce everyone to each other before the tour begins. And also to explain what will happen on the tour including the costs, such as tasting fees and lunch etc. They try to make this clear so there is no confusion later. Apparently there was confusion later anyway on this particular tour. "15 minute stop at Golden Gate Bridge" Rushed, only 2 minutes." We do not stop at the bridge for 15 minutes, you can refer to the website for this. Our tours are tightly scheduled, and on the day you went we were a full bus which always causes some delays. We then have to save time in other ways in order to be at the wineries on time for our appointments. Sorry for this. "Driver said he pre-paid everything." Correct. The driver guide paid for all your tasting fees at second winery in days in advance. That is REQUIRED by the winery in order to get you your reservation. He was then getting reimbursed that specific amount from the group. Reimbursements can be CC, cash, or cashapp or venmo, that is correct. We are sorry that this winery charges $20 even for people who do not do the tasting. (New policy) Also sorry you were nor impressed with their service. Perhaps we as a company will no longer use them for our tours. "Insisted on adding a 20% gratuity" Our standard gratuity is 20% of what you paid for your tour. Perhaps you misunderstood- this is NOT added to the tasting fees. But some customers do choose to pay the tasting fees and gratuity together to our driver guides to make things simpler. But they are not the same thing. "Weren't interested in making another stop we had to pay for" Driver made it clear the "other stop" was a lunch/food break. Most of our customers choose to buy lunch at the historic plaza in Sonoma, and that was the next stop. The driver made it clear that it was optional and everyone or some could return with him without going there, if that is what the group wished. AS THE OWNER OF THE COMPANY, I WAS VERY CONCERNED ABOUT THIS REVIEW. I HAD A SERIOUS CONVERSATION WITH MY STAFF AND I REPEATED THAT IT IS ABSOLUTELY INAPPROPRIATE TO MENTION GRATUITIES. AS FAR AS OTHER STATEMENTS ABOUT THE GUIDE BEING LATE, I CAN EXPLAIN THAT THE PICKUP FROM THE WHARF IS SCHEDULED NOT AT 1130 BUT BETWEEN 1145 AND NOON. ALSO, THE WINERIES REQUIRE ADVANCE RESERVATIONS AND PREPAYMENT. THE GUIDE DID PREPAY WITH HIS OWN MONEY AND ABSOLUTELY CORRECTLY ASKED YOU TO PAY HIM BACK. IT IS WRITTEN IN THE DESCRIPTION OF THE TOUR THAT ONE TASTING IS INCLUDED, THE OTHER ONE IS ABOUT $25 TO $30 EXTRA. THEY RAISED PRICES IN SONOMA. AGAIN I WANT TO APOLOGIZE FOR YOUR NEGATIVE EXPERIENCE AND I WILL DO MY BEST IT WILL NOT HAPPEN IN THE FUTURE.