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Santa Barbara Trolley Tour

star-4.5260 Reviews
|
Santa Barbara, United States
23

Select Date and Travelers

Number of travelers
1 Adult2 Adults3 Adults4 Adults0 Children1 Child2 Children3 Children4 Children
Free Cancellation
up to 24 hours in advance
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Safety measures
icon1 hour 30 minutes  (Approx.)
iconOffered in: English
Good for avoiding crowds

Overview

Have questions?
(888) 651-9785
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Narrated Tour
Food and Drinks

Departure Point

1 Garden St, Santa Barbara, CA 93101, USA

Return Details

Returns to original departure point
  • Confirmation will be received within 48 hours of booking, subject to availability
  • Not wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infants must sit on laps
  • If wheelchair assistants is needed, please call our office 24 hours in advance (805) 965-0353.
  • Most travelers can participate
  • This tour/activity will have a maximum of 4 travelers
  • OPERATED BY Santa Barbara Trolley Tours

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Santa Barbara Trolley Tour?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by Santa Barbara Trolley Tour.
Q:
What is the policy on sanitization during Santa Barbara Trolley Tour?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Transportation vehicles regularly sanitized
See all safety measures taken by Santa Barbara Trolley Tour.
Q:
What is the social distancing policy during Santa Barbara Trolley Tour?
A:
The policy on social distancing is:

  • Contactless payments for gratuities and add-ons
See all safety measures taken by Santa Barbara Trolley Tour.
Q:
What is the maximum group size during Santa Barbara Trolley Tour?
A:
This activity will have a maximum of 4 travelers.

See all safety measures taken by Santa Barbara Trolley Tour.

Traveler Photos

Traveler Tips


  • "The directions from Viator said to "exchange voucher for ticket" at the trolley office ." See review

Reviews

4.5
star-4.5
260 Reviews

Reviews by Viator travelers

Showing 1-7 of 260 reviews
star-5
Amazing
Amazing
, May 2021
Everything.. Our Tour guide Rob was awesome ! So kind and friendly and knowledgeable... Such a beautiful experience
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star-5
Trolley Time
Grace_M
, Apr 2021
Spent the weekend in Santa Barbara with some friends enjoying good food and great experiences. We really enjoyed the Trolley Tour. The guide was funny, friendly, polite and very knowledgeable. He made the tour entertaining and had some great recommendations as well.
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star-1
Don’t waste your money and time on this tour!
Yessica_S
, Apr 2021
I had planned a great day. It was the first time out with my family after staying locked in for Covid safety. First the instructions for the tickets were to collect the tickets in a different location then the pick up location for the tour. As my family and I walked back-and-forth looking for that location we weren’t able to find it. We went to the information booth where someone really nice told us that basically we just had to wait for the trolley and that we did not need to pick up the tickets elsewhere. I think the information when you reserve the tickets should be a little bit more clear as to how and where you need to go. So after all that we finally got into the trolley and began our tour, the information on the website also says a 90 minute tour. With this in mind, I was able to plan out the day for my family. WRONG! According to the 90 minute specification we should’ve been done by 3:30 at the latest from 2 PM to 3:30 PM however around 3:45 PM we were still at the missions stop. The driver not only took extra time but he also made it a point that he was going to give the riders time to linger through the mission even though we have fallen way behind schedule. I find this unprofessional because people have other things that they have reserved and so we were extremely late to our next event. My appointment was at 3:45 leaving a 15-20 minute cushion time just in case. But by 4 PM we were still on that tour! I think it’s safe to say that the tour was a complete disaster. My next appointment was so upset that my entire party showed up late we weren’t able to enjoy our evening there after because everything was pushed. I think part of your training should be keeping your drivers on schedule and letting them know that even if it’s the last ride of the evening as the guy had said countless times that you still have to remain with the schedule because people do have other plans and they need to stick to their schedules. It cost me extra money due to the delays of this driver and this is unacceptable. Not to mention the fact that I brought it to his attention that we were running behind and his remarks were, sorry this is how I do my rides. He not only seemed not to care that the customer was concerned about the schedule of the time, but also irritated with my question. Also maybe get a new driver all together he wasn’t just late in the timeframe but he was also horrible not really giving interesting facts or notable location information, he was obsessed with State Street which seem to come up even when we were way off State Street. I think he needs to either further educate himself in the architecture and landmarks of Santa Barbara or he just needs to work on State Street. I can say with no doubt that this was the worst tour I’ve ever done in my entire life. I would never recommend this to anyone save yourself some time and money and find another tour that’s more interesting. It looks like the ocean in land tours are a lot more fun.
icon Response from Host , Apr 2021
Thanks for the feedback, Yessica. We sincerely appreciate the points you've laid out for us. We're so sorry that our driver threw your evening off schedule, and that our tour didn't live up to both your expectations and ours. We will address these issues with the driver. Thanks again.
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star-5
Santa Barbara vacation
Steven_A
, Apr 2021
The trolley driver was very good and very knowledgeable.We enjoyed the montecito and the mission cruise as well. Thank you very much we had a blast.
icon Response from Host , Apr 2021
We're so glad you had a good time! Thank you for hopping on board. We appreciate the feedback.
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star-4
Tour directions confusing
jpgoetz
, Jan 2020
The tour of beautiful Santa Barbara was lovely. However, the meeting place was VERY confusing!! The directions from Viator said to "exchange voucher for ticket" at the trolley office . When we finally found it, we were told that wasn't necessary!! The voucher was enough. Also, the trolley didn't stop to pick up passengers along the way, as was suggested in the tour description. Tour itself was great and the guide was interesting and we saw a good portion of the area and LaJolla.
HelpfulHelpful1 traveler found this review helpful
star-4
informative tour
nicko c
, Nov 2019
I liked the tour, very informative. Interesting points in the city. Very nice knowledgeable driver. Only issue was the speaker system was some what distorted. Made it hard to hear at times.
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star-5
A great introduction to a beautiful city.
McLellan1949
, Oct 2019
A great way to introduce our out of town guests to the architecture and essence of Santa Barbara. Our driver and host was professional and informative. I lived and worked in Santa Barbara for 36 years and learned some new things on a well thought out tour route I never would never have known had I tried to tour my friends on my own.
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