Hot Air Balloon Flight Over Tuscany from Siena

Disappointed our trip was canceled two days in a row. So I really cannot rate the experience. I do understand that it can be canceled due to weather conditions.

Me and my girlfriend had an amazing experience! The staff was so friendly and caring, the flight was safe and well organized and the views where breathtaking. Highly recommend!

AMazing experience and the crew was amazing. The views were breath taking. the Only way to see Tuscany

The balloon flight over the valleys of Tuscany was an exquisite experience of special beauty. The flight was perfectly organised by very professional and friendly guides and provided a quite enchanting overview of Tuscany, sunrise included. Definitely recommended !!!

We had an amazing time and loved the stunning views over Tuscany. We even saw the Duomo of Firenze. Our pilot Federico was great and very friendly, he made our balloon flight an unforgettable experience. Also loved the fresh breakfast after the landing in open field, best morning prosecco ever! :) Thanks so much!

Getting to see Tuscany from a bird’s eye view is something we will never forget! If you’re ever wanting to ride in a hot air balloon, the Tuscan countryside just after sunrise is the time and place to do it!

Wonderful experience. well and professionally cared for by a family business who really know what service is and will do everything they can to help you in case of unforeseen circumstances.

We were VERY VERY disappointed in the company. While we were in Italy (specifically on a Tram going from the Florence train station to the Florence airport), my husband's wallet was pickpocketed so we lost his credit cards and his license from US. Our plans were to pick up our car at Florence Airport and then drive to Volterra where we were staying. Our plans were to drive to Siena the following morning for our hot air balloon ride. Since, we were not able to rent a car (since we were robbed) we could only rely on the bus service from Volterra to Siena. Unfortunately, none ran that early (I did make a mistake at first and thought time to be there was 8:00 am and it was 7:00am) but, besides that - we had NO way to get there that morning. Again... we were robbed that day. I explained the whole situation to the Hot Air Balloon Company and while they did offer to let us come the next day - they did NOT offer at least ANY portion of a refund. I understand that we needed to cancel 24 hours before like the ticket said but... this was a special circumstance. We were celebrating our 25th anniversary and the balloon ride was to be the highlight of our trip (since that was the theme of our wedding). It was sad enough, having to miss it but, to not be able to get at least a small portion of our HUGE cost... that just made it even worst. We were very disappointed and would love if Viator could return some of our money.. I assume you want to be a company who understands situations that happen. If Viator could do something about this, that would be great. If not, that is very sad and a big disappointment. I really don't want to tell people about this situation as the other booking we made were good but, I want to be sure that my friends and family know about this so it doesn't happen to them. I also have quite a large private social media group that I was hoping to not have to tell but, again.. I want to let them know that there was no understanding or sympathy given by the company which translates into no customer service. Again, very very very disappointing... I hope someone can make this better.

Had a great experience. A little pricey but worth it. Booked online, received immediate response. Launch site was easy to find. Our pilot was friendly and experienced. Even the breakfast afterward was enjoyable while they packed up the balloon. Would definitely go again.

We contracted via Viator for a 10AM balloon ride. Received notice at 6:05AM we were a no-show. No where did Viator tell us of a possible time change. In fact, the vendor never offered a 10AM ride, fault Viator. We did receive the expected departure location email from the Balloon-team 20-hrs prior to the balloon departure. Buried within one paragraph was a reference to 6AM. We did not contract for 10AM nor were we told to look for a time-change not to mention we were only indirectly noticed after Viators 24-cancellation. Nonetheless, Viator extended no refund . When you make a mistake 10AM vs 6AM, take responsibility and do right by your customers.