East Zion Resort Horse Trail Riding Tour

Hi Danielle— Thank you for sharing your feedback. After generously honoring your tour change request only 10.5 hours prior to your initial scheduled tour with no questions asked and then making every reasonable effort to accommodate your further requests in a kind, friendly, professional manner, despite your unfortunate unprofessional language and attitude toward our wonderful team, we feel terrible that we were unable to turn this in to the unbelievable experience that hundreds of others have had, as portrayed by our hundreds of 5 star reviews. We aim to Wow! each and every guest with the highest quality lodging, experiences, and guest service in the industry, so we are devastated that our pain staking efforts in your behalf just weren’t enough. As we never even got to take you on the actual tour (because you never showed up), we hope that you will one day return to let us Wow! you with our wonderful wranglers, our terrific horses, and our unbelievably unique trail. It is truly majestic. Again, we appreciate your feedback, and we apologize that our unparalleled efforts to create an incredible experience weren’t enough in your perspective. Happy adventuring!

Thank you so much for this feedback. We are devastated that you weren’t in awe of the views on our horse trail ride. As the trail takes you high above the valley floor with 360° views of the absolutely stunning Southern Utah landscape, we are very surprised that you weren’t jaw-droppingly in awe. It’s an amazing experience. We apologize for the confusion with respect to the terrain not being directly into Zion National Park. We have reviewed the description of this activity, and we can’t find any indication or hint that the trail would wind through Zion National Park directly (Zion actually doesn’t allow horse rides directly in the park). We will continue to monitor and review the description of this activity to avoid any confusion in the future, and we apologize again for any confusion in your case. On the other hand, we are located just 15-20 minutes from Zion National Park with scenery very close to as stunning and quite similar to Zion itself. It is simply gorgeous. As for the poor choice of discussion topics by our wrangler, we are very sorry. The health and safety of our guests is our top priority, especially with respect to COVID-19 at this time. While we allow our guides to choose for themselves with respect to the vaccine, this controversial topic is certainly not a preferred discussion topic on a horse trail adventure 😬. We apologize that it wasn’t handled better during your tour. However, whether vaccinated or not, our guides are instructed to wear masks at all times when social distancing can not be maintained. What’s more, all equipment and high traffic surfaces are sanitized thoroughly after each tour, including all helmets, which are available to all guests (helmets required for all guests under age 18 and optional for all guests over age 18). Again, we appreciate your feedback and will use it to continue to improve this wonderful tour. Happy adventures!!